Experience

• 

  Emerald Maldives Resort & Spa

  • Maldives

  • Assistant Food Beverage Manager

    • Jun 2024 - Present
    • Maldives

• 

  Cheval Blanc

  • Maldives

  • Carte Blanche Manager

    • Apr 2024 - May 2024
    • Maldives

• 

  Emerald Maldives Resort & Spa

  • Maldives
  • Hospitality
  • 100 - 200 Employee

  • F&B Operation Manager

    • Jun 2022 - Apr 2024

  • Restaurant and Room Service Manager

    • Oct 2020 - Oct 2022

• 

  Jumeirah Vitavelli

  • Maldives

  • IVD Manager

    • Jan 2020 - Apr 2020
    • Maldives

• 

  SUJÁN, Relais and Chateaux

  • Assistant Food & Beverage Manager

    • Mar 2019 - Jan 2020

• 

  Taj Hotels Palaces Resorts Safaris

  • India

  • Restaurant Manager

    • Jun 2018 - Mar 2019
    • India

• 

  Taj Dubai

  • Dubai

  • f&b

    • Jan 2017 - Mar 2018
    • Dubai

• 

  Taj Hotels Palaces Resorts Safaris

  • Maldives

  • Senior Supervisor

    • Apr 2013 - Jan 2017
    • Maldives

    » Facilitating the Operations Manager in carrying out the butler operations of the resort» Ensuring and maintaining the highest standards of service through implementation of standard operating procedures and proper processes» Ensuring that all the departmental budgets are met by introducing promotional packages» Conducting daily briefing sessions and allocating the tasks to the team » Preparing duty roaster on a weekly basis, as well as the monthly budget for the butler team » Responsible for maintaining leave plan for the team» Monitoring and maintaining the track of the team’s performance» Preparing monthly training calendar and conducting trainings accordingly» Responsible for keeping the track of expiry and the inventory of the mini bar products» Replying to the guest’s email with regards the special arrangements to be done before arrival» Coordinating VIP group movements and looking after their overall food & beverage needs» Update guest profile with VIP status and arrival amenities» Checking the arrival room set ups» Meeting the guests on arrival and ensuring a smooth and efficient check in is done» Maintaining and updating the guest profiles for future reference Private Events» Responsible for answering Private events queries» Preparing proposal and quotation for Private events» Coordination with other departments organizing the events» Maintaining files and records, such as event profitability and event critical path In Flight Catering for Private Jets» Coordinating for in flight catering orders with the Ground handlers / Jet companies » Sending quotation for the flight catering request to the handlers» Ensuring correct and on time delivery of the catering orders

• 

  Taj exotica Resort & Spa Maldives

  • Butler Team Leader

    • Aug 2012 - Mar 2013

    In Villa Dining» Overseeing In Villa dining operations to ensure smooth functioning of the department» Ensure that the orders are delivered as per the company standards» Conducting audits for the staff and planning trainings sessions accordingly» Delivering monthly outlet performance presentation to the EAM Food & Beverage» Award: Part of the team that received Taj Award for Business Excellence for the Best In Villa dining Team for the year 2012-13 in the entire Taj Group

• 

  Taj Exotica Resort and Spa

  • Butler

    • Dec 2009 - Jan 2011

    Maldives (Leading Small Hotels of the World)Creating unique memories for guests through special private dining options contributing to incremental revenue for the hotel.Tracing and recording guest preferences to ensure special and personalized touch.Coordinating VIP group movements and looking after their overall food & beverage needs.In Charge of Personal Bar operations including inventories and tracking of expiries.Designing itinerary for the guests to give them a complete holiday experience.Have been a personal butler to many VVIP’s, high profile guests.Ensuring every guest leaves the resort with great memories and wishing to return back

• 

  The Grand

  • Food & Beverage Supervisor

    • May 2009 - Dec 2009

    » Promote and develop loyalty among the guests by positively reacting to their needs» Develop and maintain positive relations and meet requirements of guests, repeat guests and high value guests and pro actively accommodate their special needs» Manage the inventory and par stock of the department» Impart training to the fresher and counsel them in work related matter» Ensure adherence to the service standards » Prepare weekly roaster for the team

• 

  the oberoi vanyavilas

  • food n beverage

    • Jul 2007 - May 2009

    » Served as Shift In charge as well as Station In charge in All Day Dining Restaurant.» Was a Shift In charge for In Room Dining; responsible for planning shifts, ensuring smooth and efficient department operations» Oversaw the Library Bar; managed the guest preferences and guest histories