Experience

• 

  MediaMint

  • San Francisco Bay Area

  • Senior Vice President- Strategic Partnerships

    • Apr 2024 - Present
    • San Francisco Bay Area

• 

  Accenture

  • Managing Director Platform Engg @ Google

    • 2019 - Jun 2024

    > Achieved success for all business metrics over past 3 years, including threefold increase in revenue, 23% YoY sales growth, and elevated profitability to highest level within managed services portfolio across West Region. > Attained multiple promotions to Accenture Leadership Circle, leading multiple teams supporting diverse business functions for client including Managed Services Support, ML/NLP Support, Engg Development, Apps & Games, Localization, Quality Engineering, Advanced Analytics & Dashboarding, and GenAi Prompt Engineering. > Spearheaded client’s GenAi revolution, orchestrating rapid scaling of 300+ member team within record 6 months; achieved throughput of 20K+ approved prompts for machine learning model within first 3 weeks and contributed to success of cutting-edge initiative and laying foundation for future growth. > Maintained consistent record of perfect 10/10 customer satisfaction (CSAT) score for 2 years; delivered 30+ continuous improvement initiatives annually, yielding 18% productivity gains YoY. > Championed inclusive and supportive work environment; increased diversity by prioritizing and securing 5% of candidates through impact sourcing channels. > Selected as North America Delivery Hero in 2019 for contributions to $100M engagement. > Collaborated with Ecosystem partners and suppliers to scale team and achieve hypergrowth for account.

  • Client Account Lead, Pacific Region

    • 2014 - 2019

    > Collaborated extensively on various solutions, yielding substantial increase in productivity, multimillion-dollar savings, and significant improvement in customer experience. > Drove strategic automation initiatives and collection process redesign to reduce tech debt/backlog for non-payment related suspension and restoration process, processing 10K orders automatically under 1 minute per order and producing annual client savings exceeding $3M. > Directed piracy alert remediation process redesign, generating savings of 20K+ annual workdays, and mitigated major compliance risk and potential legal issue. > Led customer experience initiative, delivering 60% call time improvement for client’s new customers.

  • Consultant – Amicus Systems

    • 2007 - 2014

    > Supported end-to-end flow through processes for 1M customers on monthly basis. > Migrated to cloud-based architecture, sunsetting 30% of legacy applications; successfully implemented CPQ integration initiatives, CRM implementation, IVR redesign and Oracle Order Entry Applications.

• 

  Bausch + Lomb

  • Rochester, New York, United States

  • Order Management Lead – The Global Project

    • 2005 - 2007
    • Rochester, New York, United States

    > Supported Order Management activities for successful end-to-end daily coverage of 20K+ inventory management orders, processing $200M in monthly revenue. > Designed and implemented integration of Credit Card payments with variety of order entry, accounts receivable, and billing applications.

• 

  Accenture

  • United States

  • Customer Relationship Management Team Lead

    • 2002 - 2005
    • United States

    > Implemented performance tune-up database changes to gain 75% on large process runtimes. > Conducted design review sessions and executed Fit Gap analysis for CRM Sales implementation. > Contributed to scaling resources for PeopleSoft Practice, contributing to interviewing, hiring, and training of staff. > Supported end-to-end flow through processes for 1M customers on monthly basis. > Served as key contributor in setting up Mumbai PeopleSoft Lab used for planning activities of PeopleSoft HRMS upgrade for large banking corporation in North America.