Experience

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  Bugaboo

  • Dubai, United Arab Emirates

  • Regional Training & Marketing Manager

    • Aug 2017 - May 2019
    • Dubai, United Arab Emirates

    • Define training objectives and strategy & Assist with the development of strategic plans.• Train on product novelties, luxury selling, customer service and selling techniques in the GCC• Evaluate, coach, and develop employee’s Soft skills.• Contributes information, ideas, and research to help develop marketing strategies for GCC Market.• Helps to detail, design, and implement marketing plans for each product depending on customer portfolio.• Sets marketing schedules and coordinates with colleagues, sponsors, media representatives, and other professionals to implement strategies across multiple channels• Evaluate verbal and written customer interactions.• Answers questions from clients about product and service benefits.• Acting as the first point of contact for Distributors.• Maintains excellent relationships with Clients through superior customer service.• Carrying out market research on Customer Experience. Monitors local market and international market for best practice customer experience.• Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance.• Support the local marketing events team in carrying out the events and launches in the region.

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  Optifashion

  • Dubai

  • Training & Marketing Manager

    • Apr 2015 - Jul 2017
    • Dubai

    • Define training objectives and strategy & Assist with the development of strategic plans.• Train on product novelties, luxury selling, customer service and selling techniques in the GCC• Evaluate, coach, and develop employee’s Soft skills.• Maintain training budget.• Liaise with the marketing and commercial teams for product launches.• Design and deliver integration programs .• Provide performance feedback to top management about team’s performance.• Conduct orientation sessions for New Joiners.• Evaluate needs of company and plan training programs accordingly.• Create Team Events to introduce yearly Company strategy and objectives.• Provide leadership development Training.• Plan the implementation and facilitation of activities and events of the company.• Assist with the development of strategic plans.

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  IS-UPGRADE FZ LLE

  • Dubai

  • Training Executive

    • Jan 2011 - Mar 2015
    • Dubai

    • Drawing up a training plan & Managing budgets• Producing materials needed for training & develop suitable content for the courses• Deliver Training and follow up.• Training research ( Market) and customer service survey and evaluation.• The pre-training introductory ( Mystery Shopping).• Design the forms of training evaluation for both the trainer & the trainees.• Participants individual evaluation and proposing the after training actions.• Translation job (English, French, Arabic)• Special Events Interpreter (Supplier's visitors. e.g. the interpreter of Jaeger-LeCoultre gem setter during the 3 days event in Dubai)

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  Royal Air Maroc

  • Morocco

  • Flight Attendant

    • Jan 2005 - Jan 2010
    • Morocco