Experience

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  BW Papersystems

  • Hunt Valley, Maryland, United States

  • Project Leader

    • Apr 2022 - Present
    • Hunt Valley, Maryland, United States

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  International Fulfillment Corporation

  • Brentwood, MD

  • Operations Manager

    • Apr 2013 - Apr 2022
    • Brentwood, MD

    ● Directing material handlers in moving products through a deadline-oriented packaging and shipment process utilizing UPS, FedEx and USPS shipping programs to send/track 600+ US and international shipments per day.● Documenting processes and logging cycle times to forecast capacity, manage labor needs, and diminish risk.● Administering warehousing and inventory control projects utilizing FIFO and LIFO as well as appropriate staging strategies to maintain efficiency in a fast-paced work environment.● Create and implement production schedules to meet client service level agreements.● Building collaborative partnerships with key high revenue clients.

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  Youngsoft Inc

  • Business Development Account Manager

    • Feb 2010 - Apr 2013

    Business Development Responsibilities:● Supported DigitalRx, an E-Prescribing product, via demonstrations, trainings and contract negotiations ● Oversaw and managed 4 recruiters in order to support various clients’ technical staffing needs for projects and other staffing opportunities● Targeted sales of IT service to clients ranging from mid-size to Fortune 500 Companies● Worked alongside a team of Business Development Managers to cultivate business relationships and achieve company projectionsAccomplishments:● Increased DigitalRx technology partners by 40%, by creating a strategic business development plan with benchmarks ● Facilitated Master Services Agreements with 3 multi-million dollar accounts● Developed and manage a database of preferred vendors to assist with high profile IT positions Account Manager Responsibilities:● Managed employees (Project Managers, Business Systems Analysts, Business Analysts and Developers), at client engagements to ensure project deliverables and expectations are met ● Maintain quality standards so that client expectations were met ● Address client concerns and ensured that they were dealt with in an efficient manner ● Actively developed and maintained relationships with key stakeholders, while being cognizant of potential growth opportunities within accounts● Monitored and reviewed contracts, budgets and invoices to establish profitable client engagements● Compiled and analyzed reports to monitor client satisfaction and identify new business opportunities Accomplishments:● Managed a Process Automation Team of 11 employees at a major health insurance company, to ensure the defined scope was met within budget and on time● Increased sales by 115% at a major account, by focusing on improving relationships and addressing client concerns that were unaddressed

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  H2H Solutions, Inc.

  • Business Development Account Manager

    • Feb 2010 - Apr 2013

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  International Fulfillment Corporation

  • Warehouse Technician

    • Sep 2008 - Feb 2010

    Responsibilities Included:● Developed and implemented processes in warehouses to better manage client inventories ● Assisted in overflow workloads in Computer Room & Data Processing● Accurately picked orders from inventory to eliminate shortages● Packaged orders to prepare for shipping

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  Summit Distributors, Inc. / T/A Churchville Kitchens

  • Office Assistant

    • Jul 2003 - Jul 2009

    Responsibilities Included:•Managed Accounts Receivable to minimize delinquencies•Administered Client Invoicing•Managed schedules for installations and deliveries of kitchens •Directed interoffice communication to help promulgate company goals, policies,and instructions

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  Atlantic Skyline Displays

  • Senior Project Manager

    • Feb 2004 - Mar 2008

    Supported an office that consistently exceeded sales goals by: ● Provided project management support to multiple account executives ● Established and communicated production schedules to appropriate parties to better manage client expectations● Applied industry knowledge and expertise with multiple tradeshow products as well as variations in event site requirements to support new purchase recommendations and existing clients’ expansion plans● Provided project pricing proposals, pre-payment invoices, and balance due invoices● Facilitated the ordering of all required products and services ● Managed schedules for installation technicians to ensure adherence to client and event deadlines● Reduced freight costs by 20 percent for three consecutive fiscal years by implementing a series of quality assurance processes to ensure for proper billing ● Managed inventories and supplies to help minimize carrying cost