Experience

• 

  AVADA Group Limited

  • Brisbane, Queensland, Australia

  • Data Analyst

    • Oct 2023 - Present
    • Brisbane, Queensland, Australia

• 

  Toll Group

  • Brisbane, Queensland, Australia

  • Business Data Analyst

    • Jul 2022 - Present
    • Brisbane, Queensland, Australia

    -> Collaborate with key stakeholders to identify best practices and hypothesis testing, ensuring the delivery of value-adding performance insights for the operational strengthening project. -> Enhance data quality and reporting by identifying inconsistencies and proactively seeking improvement opportunities to optimise operational performance analysis. -> Source data for advanced analysis and modelling, effectively communicating actionable insights and supporting evidence-based decision making. -> Employ a planned and structured approach to solve complex data problems, including identifying underlying causes and evaluating multiple solutions. -> Build, enhance and maintain Power BI dashboards and prototypes to provide visual representations of data, facilitating efficient data interpretation and decision-making processes.

• 

  Australia Post

  • Brisbane, Queensland, Australia

  • Customer Service Representative

    • Jul 2017 - Jun 2022
    • Brisbane, Queensland, Australia

    During my tenure as a Customer Service Representative at Australia Post, I had the privilegeof conducting a wide range of customer sales and service transactions. My primary goal wasto provide excellent service that met the unique needs of each customer, ensuring a positiveand satisfactory experience with Australia Post. Whether it was assisting customers withinquiries, processing transactions, or addressing their concerns, I was dedicated todelivering exceptional service throughout their interactions with our organisation.One of my key responsibilities was performing identity services transactions, specificallyAustralian Passport interviews and processing. This involved adhering to strict securityprotocols to safeguard sensitive information and ensuring accurate documentation. Bymaintaining a meticulous approach to the verification and processing of identity services, Icontributed to the integrity and reliability of Australia Post's identity-related operations.I actively engaged in promoting Australia Post's products and services to customers. Utilisingup-selling and cross-selling techniques, I effectively communicated the value and benefits ofour offerings. Additionally, I implemented merchandising strategies and participated inpromotional activities to enhance customer awareness and engagement. Through theseefforts, I aimed to foster a deeper understanding of our products and services, ultimatelyincreasing customer satisfaction and loyalty.Ultimately, I remained dedicated to delivering exceptional service, promoting products andservices, assisting with mail lodgements and building rewarding relationships withcustomers. My commitment to excellence and customer satisfaction allowed me tocontribute to the success of Australia Post and make a positive impact on the overallcustomer experience.

• 

  St Vincent de Paul Society QLD

  • Lawnton

  • Customer Service Representative

    • 2014 - 2014
    • Lawnton

    Serving customers efficientlyMaintaining store presentation and creating a clean welcoming environmentCash handlingAuthorising fuel pumpsStock filling and rotationGeneral housekeeping