Experience

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  Be the Business

  • Advisory Board Member

    • Apr 2024 - Present

    Unlocking UK’s productivity challenge and support small businesses to increase their productivity

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  Genpact

  • VICE PRESIDENT, SENIOR PARTNER – TRANSFORMATION & CONSULTING SERVICES

    • Apr 2022 - Mar 2024

    GBS Transformation & Consulting Leader for a portfolio of global clients, including champion accounts (large global clients). Owns and drives Data, Tech & AI enabled transformation agenda for the accounts in the portfolio and responsible for customer value & success, growth and profitability, besides other metrices.

  • VICE PRESIDENT, DIGITAL TRANSFORMATION MANAGEMENT

    • Jun 2013 - Mar 2022

    Managed large scale global Digital Finance Transformation programs for leading global clients. Accountable for deployment of Digital solutions delivering to CFO business cases that unlocks value by enhancing competitive edge, releasing working capital benefits, providing savings for growth strategies, enabling better customer focus and making organization technologically lean to endorse dynamic business environment.

  • AVP, TRANSFORMATION PROGRAM MANAGER (GBS)

    • Jun 2009 - May 2013

    Implemented global shared services programme (alongside enterprise resource planning (ERP) deployment programme), transiting finance processes for client organisation and ensuring seamless delivery as per Stage Gate methodology. Developed and implemented global transition methodology design and multi-tier/multi-function governance framework. Oversaw contract & change management functions and co-ordinates with senior stakeholders.

  • ASSISTANT VICE PRESIDENT (STRATEGIC PROJECTS)

    • Dec 2008 - Nov 2009

    Managed design and deployment of data privacy & intellectual property (IP) strategy for Genpact’s then market leading solution, directly championed by the CEO. Liaised with, and influenced, senior stakeholders.

  • ASSISTANT VICE PRESIDENT, OPERATIONS COMPLIANCE LEADER

    • Feb 2007 - Nov 2008

    Built effective and efficient operations compliance frameworks for Genpact’s global F&A clients across delivery sites in India, Romania and China. Frameworks included contract management, policy & procedural compliance, audits, information security & data privacy controls, SOX controls management & reporting, risk management & mitigation, and business continuity planning.

  • BLACK BELT (SIX SIGMA & PROCESS IMPROVEMENT)

    • Jun 2006 - Jan 2007

    Worked with Transitions teams to design service level agreements (SLAs) and baselining framework to define and measure performance levels. Devised and deployed measurement systems and data collection plans. Conducted Lean Sigma trainings to create Lean culture. Undertook value stream mapping workshops to identify Lean ideas and drive Lean projects.

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  WNS

  • Gurgaon, India

  • Manager, Corporate Quality

    • 2004 - 2006
    • Gurgaon, India
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  EXL Service

  • Noida Area, India

  • Six Sigma & Continuous Improvement

    • 2001 - 2004
    • Noida Area, India
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  American Express

  • Business Analyst

    • 1999 - 2000