Experience

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  COLT Technology Services India Private Limited

  • Gurgaon, India

  • Senior Manager

    • May 2007 - Jun 2016
    • Gurgaon, India

    Led a team of 25+ IT professionals in driving project enhancement, process improvements throughout the operational support, as well as improving operating performance of application processing and customer services. Oversee all BSS (Product Management, Customer Management and Order Management)/OSS (Service Fulfillment, including the Network inventory, activation and provisioning, Service Assurance and Customer Care) functions including infrastructure, vendor relationship, Full cycle of Application Development, Testing, knowledge transition, Change/Release Management and implementation with Process improvements and adoption of best practices and build business continuity planning. Interacting with stakeholders to develop and plan business strategies to understand their business requirements and their problem areas and providing quick resolution.

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  Oracle India Pvt. Ltd

  • Development Manager

    • Jan 2002 - Apr 2007

    Successfully led a team of 15+ developers in product design, development and delivery of Partner Relationship Management (PRM), a CRM application of Oracle 11i Ebiz Suite. Responsible for offshore development unit’s growth resulted in building a solid off-shore development team for Oracle India, and contributed to major hiring ramp for IDC and provided professional & technical growth to team resources.

  • Project Team Lead

    • Apr 1998 - Jan 2002

    Reported to Sr. Manager and successfully led the design and development initiatives for building a Citizen Interaction Center (CIC), a vertical CRM solution by gathering and prioritizing business requirements, performing map and gap analysis and provide effort estimation. The key responsibilities also included a seamless integration with third party software, MapInfo to locate nearest service provider. Also responsible for writing Functional, Integration and System Test plan documents and writing several test automation scripts for testing iPayment, iBill & Pay and Sales Applications.

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  Xoriant

  • CA, USA

  • IT Consultant

    • Jun 1996 - Apr 1998
    • CA, USA

    Worked as software technical consultant at Xoriant Corporation, a leading IT services company. Consulted for several US-based clients to provide customized solution to address their business requirementsPeriod: Jun 97 – Apr 98 Client: Oracle Corporation, Redwood Shores, CA, U.S.A Oracle iPayment: Quality Assurance lead for testing Oracle’s iPayment application. Key responsibilities included: • Performed the functional, system & integration testing • Understanding the functionality and developing different test plans for testing the application • Tested the product with third party Payment Systems like CyberCash, Cyber CoinPeriod: Jun 96 – May 97 Client: Cisco Systems, San Jose, CA, U.S.A • Consultant for designing and developing new custom reports for Oracle Order Mgmt application • Consultant for data migration from legacy systems

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  National Informatics Center

  • Pune, (W.R), Maharashtra, India

  • System Analyst

    • Apr 1991 - Jun 1996
    • Pune, (W.R), Maharashtra, India

    Successfully designed, developed and implemented the Transport Online System (TOOLS) in Regional Transport Offices (RTOs) in Maharashtra State, India. The software enables the processes at RTOs involving Vehicle Registration, Fitness, Taxes, Permits and Enforcement to get computerized. The responsibilities included - o Gather business requirements by studying the existing manual processes o Developed the code after working on the functional/technical specifications o Involved in performing the quality assurance and deployment of application in the RTOs of Maharashtra State, India and also imparted the training to RTO’s staff