Experience

• 

  Seamaster Maritime Group

  • Dubai, United Arab Emirates

  • Senior Information Technology Support

    • Jan 2024 - Present
    • Dubai, United Arab Emirates

• 

  Infopark Middle East FZE

  • Sharjah Emirate, United Arab Emirates

  • Senior IT Support Engineer

    • Jun 2018 - Oct 2023
    • Sharjah Emirate, United Arab Emirates

    I was serving as a Senior IT Support Engineer at Infopark Middle East FZE, where I oversee all aspects of IT operations and provide guidance to a high-performing team. I have a proven track record in delivering value and quality outcomes across IT services, including reducing incident resolution time through effective implementation of incident, problem, and change management processes.In my current role, I have successfully implemented a robust network infrastructure, conducted comprehensive project evaluations & developments, implemented IT policies and procedures to ensure adherence to industry best practices. I have also collaborated closely with the cybersecurity team to fortify end-point security and enforce control measures.

• 

  Metacode

  • Kochi, Kerala, India

  • Web Developer

    • Aug 2016 - Jul 2017
    • Kochi, Kerala, India

    Worked as Junior Web Developer

• 

  Laxmiinfotek

  • Kochi, India

  • IT Technical Support Engineer

    • Jun 2015 - Jul 2016
    • Kochi, India

    I have worked as IT Technical Support Engineer and my major responsibilities was configuring and maintaining Hardware, Network. I also handled software related issues.