Experience

• 

  Systems Engineering of Egypt

  • Egypt
  • IT Services and IT Consulting
  • 300 - 400 Employee

  • Technical Customer Service Manager at Systems Engineering of Egypt (S.E.E)

    • Jan 2017 - Present

    Key Responsibilities:Leadership: Directly managing and leading a team of 50 customer service professionals and first-level support engineers proficient in various technologies including Enterprise, Security, and Datacenter. Responsibilities encompass supporting SEE's customers from the initial stages of solution conceptualization and development through to delivery and ongoing maintenance.Vendor Management: Overseeing support for 40 different vendors across diverse technology sectors, which presents a formidable challenge effectively tackled by the team. Ensuring smooth collaboration and efficient resolution of issues related to various vendor products and services.Project leadership: Successfully handling a workload of 80 projects annually, demonstrating adeptness in coordinating multifaceted projects and ensuring their timely and successful execution. This includes overseeing project inception, planning, execution, and post-project support.

  • Security Group leader

    • Aug 2014 - Dec 2017

    I was responsible for the installation, configuration and troubleshooting of many vendors of security like Cisco security Cisco PIX FW, Cisco ASA, Cisco FWSM, Cisco IDSM, Cisco IPS, Cisco NAC, Cisco ISE, FortiGate FW and Palo alto Firewall • Providing security consultancy services for our customer.• Review security designs with presales.• Security awareness and new security technologies presentations.

  • Security Team Lead

    • Jul 2010 - Aug 2014

    On work experience:• The Devices: Cisco PIX FW, Cisco ASA, Cisco FWSM, Cisco IDSM, Cisco IPS, Cisco NAC, Cisco ISE, ACS, Symantec SGS 5000 series, Sidewinder FW, Stone-gate FW, FortiGate FW, Cisco Catalyst 6000 series, Cisco 7000 series and most of Cisco Routers and Switches. • The Main Technologies: Most of routing protocols in many projects including the security for these protocols, most of the switching solutions including the security for these solutions, many of security features in routers and switches, many of security solutions with Cisco products and other vendors. • The Main projects: The presidency, ABE Bank, Nasser Bank, NSGB, Ministry of finance (MOF).

  • Deputy Customer Support Manager

    • Dec 2000 - Jul 2010

    I was responsible for the installation, configuration and troubleshooting.Cisco Catalyst 6000 series, Cisco 7000 series and most of Cisco Routers and Switches. - The Main Technologies: Most of routing protocols in many projects including the security for these protocols, most of the switching solutions including the security for these solutions, many of security features in routers and switches, many of security solutions with Cisco products and other vendors. - The Main projects: The presidency, Miser insurance, Nasser Bank, NSGB, Misr Bank,

  • Senior Technical Support

    • Nov 1998 - Nov 2000

    I was responsible for the installation, configuration and troubleshooting for Cisco WAN routers, Motorola WAN routers, 3COM LAN switches, Lucent DSLs, DSLAMs, and WAN switches and Nortel LAN switches.

  • Senior Technical Support Engineer

    • Jan 1995 - Nov 1998

    I was responsible for the installation, configuration and troubleshooting for Motorola Modem and WAN routers, Motorola WAN routers, 3COM LAN switches first Lan network Async Transfer Mode 155 MB (ATM LAN switches), Cineplex 3com voice switches.