See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Rafael Plaud profile image

Rafael Plaud

Systems/Technical Product Analyst at BOLD
Intro Book
Seasoned IT professional with 20+ years of experience in technical support, project planning, and system analysis.
  • Claim this Profile
Location
Guayama, Puerto Rico, PR
Languages
  • English Full professional proficiency
  • Spanish Full professional proficiency
Skills
  • Ability To Train
  • Information Technology
  • Troubleshooting
  • Superior Interpersonal And Communication Skills
  • Motivate And Supervise
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Rafael Plaud is a seasoned IT professional with 20+ years of experience in technical support, project planning, and system analysis. He holds a Bachelor's degree in Computer Science from Universidad Interamericana de Puerto Rico and is fluent in English and Spanish. Rafael has worked with top companies including Microsoft, Thermo Fisher Scientific, and US Navy, providing expert technical support and guidance in various roles.

Experience

  • BOLD
    • Puerto Rico
    • Software Development
    • 700 & Above Employee
    • Systems/Technical Product Analyst
      • Jun 2017 - Present

    • Systems/Technical Product Analyst
      • Jun 2017 - Present

  • Bacardi Puerto Rico
    • Catano, Puerto Rico
    • Sharepoint Specialist
      • Oct 2016 - Present
      • Catano, Puerto Rico

      Project Planning and development of SharePoint Solutions to enhance Operations Development and Business  Empower Business functions with enabling Seamless collaboration  Custom Design and Tailoring for Business applications

  • Microsoft
    • Puerto Rico
    • IT Service Operations Support Specialist
      • Mar 2011 - Oct 2016
      • Puerto Rico

      •Perform Monitoring of custom applications, systems and services. Troubleshooting issues within tools, systems and/or processes•Trend analysis and solution implementation •Monitors custom applications, systems and services 24x7 to identify and provide email and/or phone support to team•Quality Communications Management Process Lead •Service Support Platform Documentation analyst: •Business Continuity Plan Lead Providing Guidance and accountability in any event impacting critical business functions •Service Support Platform Standardization Team Lead: Defining SSP monitoring processes and seek the most efficient processes and compliance

  • Thermo Fisher Scientific
    • Customer Services Support Analyst
      • Jan 2009 - Nov 2010

      Oversee all IT support matters for Sales, Customer Service and Warehouse departments.•Provide Customer support on work orders •Research, diagnose and resolve technical issues surrounding LAN/WAN, Microsoft office, Email, internet connections, and hardware peripherals.•Control access to employees, visitors and management, RAS, 2008 MS Server connection for Workstation preparedness

  • US NAVY
    • Aviation Systems Maintenance Administrator
      • Sep 1994 - Sep 2002

      Monitor preventive and corrective maintenance US HS-60 maintenance and preparedness on aircraft readiness•Provide technical and communications support.•Landing Signalman for Aircraft operations on US aircraft carriers•Monitor and maintain operating communications systems scheduling and support

Education

  • 2006 - 2010
    Universidad Interamericana de Puerto Rico
    Bachelors of Computer Science, Computer and Information Sciences and Support Services

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Software Development”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles