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Rafael O'ferrall, Mba US Army Brigadier General, is a seasoned executive with extensive experience in management, leadership, and strategic planning. He holds full professional proficiency in Spanish and English. Rafael has supervised and managed various functions, including sales and marketing operations, and has led teams in high-pressure environments. He has also provided expert advice and recommendations on regulatory affairs and has experience in manufacturing, logistics, and human resources. Rafael has held senior positions in the US Army, including Brigadier General, and has been involved in various high-profile deployments and operations. As a General Manager at Imperial Dade, Rafael oversaw all sales and marketing operations to drive sustainable business growth. He simplified processes to maintain solid operations and revenue while protecting employees' salaries under adverse economic conditions. Rafael also participated in professional organizations and associations to maintain Imperial Dade's relevance in the market. Rafael's education includes a National Security Fellow, Senior Service College - (War College), an MBA from Turabo University, and a Bachelor’s Degree in Biology/Biological Sciences from the University of Puerto Rico-Rio Piedras.

Experience

  • Imperial Dade
    • Cataño, PR
    • General Manager
      • 2017 - 2022
      • Cataño, PR

      At Imperial Dade, I supervised and managed all functions related to the headquarters’ merge that formerly known as Dade Paper Corp. As a General Manager, I oversaw all sales and marketing operations to drive sustainable business growth. Demonstrating broad scope of industry knowledge, I implemented best practices and procedures to effectively manage P&L. Additionally, I led efforts to build, strengthen, and maintain customer relationship. Some of my key contributions are as follow:☛ Simplified processes to maintain solid operations and revenue while protecting employees’ salaries under adverse economy and atmospheric conditions in Puerto Rico, including  Government bankruptcy, Hurricane Maria (Cat 5), droughts, Earthquakes on Southeast of the Island, COVID-19 pandemic (able to vaccinate 90% of employees at early stage), managed employees’ migration to other countries avoiding shortages. Participated at professional organizations and associations to maintain Imperial Dade relevant in the market to include: food service, hotel, restaurants, supermarkets, manufacturing (pharmaceuticals). Implemented disciplines and doctrines to maintain operations 24/5 days a week.

  • Dade Paper Corp
    • Cataño, Puerto Rico
    • General Manager / Puerto Rico and Caribbean
      • 2004 - 2017
      • Cataño, Puerto Rico

      During this tenure, I led turnaround wholesale distribution company with annual revenues over $34M and directed sales and marketing functions for disposable, janitorial, chemical products, and equipment. Leveraging my key expertise, I defined corporate vision and devised branded leadership strategy that advanced growth in niche industry (hospitality, restaurant, manufacturing, supermarket, and retail).Some of my key contributions are as follow:☛ Determined and resolved the significant instability within the 90-member team and saved significant costs.☛ Enhanced main resources to become profitable and stable in the market as the last intent to avoid operations shutdown in Puerto Rico:☛ Managed by attrition employee template 57% improvement (from 137 t0 77 employees), 58% improvement downsizing truck fleet and routes logistics (28 to 14 trucks), and increased sales by 137% (from $16M to $38M).

  • PUERTO RICO NATIONAL GUARD
    • San Juan, Puerto Rico
    • Assistant Adjutant General (ARMY), Brigadier General
      • 2008 - 2016
      • San Juan, Puerto Rico

      During this military experience, I guaranteed training and readiness of the personnel by offering all resources, guidance, and support. Additionally, I oversaw and closely monitored all other areas of the Puerto Rico National Guard that comprised of 8,000+ citizen-soldiers and full-time work force.Some of my key contributions are as follow:☛ Headed other units of the PRARNG, including Joint Forces Headquarters, 92nd Maneuvers Enhancement Brigade, 101st Troop Command, and 191st Regional Support Group.☛ Commissioned as Second Lieutenant from the ROTC program and demonstrated leadership skills while commanding at battery, battalion, and group levels and occupied mayor staff positions.

    • Deputy Commanding General, Brigadier General
      • 2008 - 2010
      • Guantánamo, Guantánamo, Cuba

      During this employment period, I supervised 2,150+ members of the combine armed forces, including army, marines, navy, air force, and coast guards.Some of my key contributions are as follow:☛ Headed more than 5,000 civilian contractors and workers at the Naval Base for the secure, humane, legal transparent care and custody of detainees including commissions.

    • TF Commander, Colonel (2nd deployment) | TF Deputy Commander, Colonel (1st deployment)
      • 2002 - 2004
      • Fort Bragg, NC

      I supervised and managed a strong force that comprised of 2,400 soldiers accountable for conducting multinational operations in the global war against terrorism known as Operation Noble Eagle / Endurance Freedom in support of Operation Iraqi Freedom. Furthermore, I guaranteed effective management and execution of various functions, including logistics, human resources, intelligence, IT, medical, legal, security, and budget.Some of my key contributions are as follow:☛ Developed force protection teams accountable for providing 360-degree defense across treacherous choke points as well as pier side security.☛ Led in-depth analysis of feedback and lesson learned to determine training gaps. Initiated training on rules of engagement, weapons qualification, and military personnel into a mission certified ship security force.

  • Johnson & Johnson Pharmaceutical
    • San German, Puerto Rico
    • Facilitator / Consultant
      • 2002 - 2003
      • San German, Puerto Rico

      At Johnson & Johnson Pharmaceutical, I provided expert advice and recommendations to senior management on FDA regulatory affairs related to non-compliance, deviations, change control reports, and manufacturing projects.Some of my key contributions are as follow:☛ Accomplished 50% back log reduction in less than a year, resulting in increased customer satisfaction at all levels and met corporations and government rules and regulations standards.

  • Pach- Tech Inc
    • Carolina, Puerto Rico
    • Vice President / General Manager
      • Jan 1993 - Apr 2001
      • Carolina, Puerto Rico

      Extrusion and thermoforming process for food packaging manufacturing plant, for food packaging. Hired to reconstruct and direct operations after a fire destroyed company infrastructure of plastic manufacturer using custom extraction and thermoforming. Responsible for total profit/loss, on time production of finished work, efficient utilization of labor, acceptable quality of final product, job completion, safety and GMP compliance.

  • Millipore Corporation
    • Cidra, Puerto Rico
    • Divison Manager
      • Sep 1985 - Nov 1991
      • Cidra, Puerto Rico

      Manufacturing manager (casting) - Sales & Marketing Manager - Water Purification / ultrafiltration / RO

Education

  • 2001 - 2002
    HARVARD UNIVERSITY, John F. Kennedy School of Government, Cambridge, MA
    National Security Fellow, Senior Service College - (War College), National Security Policy Studies
  • TURABO UNIVERSITY, Gurabo, PR
    MBA, Management - Organizational Behavior
  • 1973 - 1978
    University of Puerto Rico-Rio Piedras
    Bachelor’s Degree, Biology/Biological Sciences, General

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