Topline | Rafael Herrera

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Rafael Herrera

General Manager at Self Storage Plus

Intro Book

Seasoned customer service professional with 20+ years of experience in customer-facing roles.

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Location

Bethesda, Maryland, United States, US

Languages

Spanish Native or bilingual proficiency
English Full professional proficiency

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Based on Rafael's extensive experience in customer-facing roles, his certifications, and his location in Bethesda, Maryland, I estimate his hourly rate to be around $120. This rate is lower than average for a Property Manager or General Manager in the United States, but considering his experience and certifications, it's a reasonable estimate. For example, according to the Bureau of Labor Statistics, the median annual salary for Property Managers in the United States is around $62,000, which translates to an hourly rate of around $30. However, Rafael's experience and certifications suggest that he could command a higher rate, possibly in the range of $100-$150 per hour.

Bio

Generated by

Topline AI

Rafael Herrera is a seasoned executive with 20+ years of experience in customer-facing roles, including General Manager, Property Manager, and Customer Account Representative. He holds a Bachelor of Science in Business Administration and certifications in Customer Service and Supply Chain Management. Rafael is proficient in Spanish and English, with excellent customer service skills.

Credentials

Customer Service: Handling Abusive Customers

LinkedIn

Oct, 2020
- Apr, 2026
Blue star certification from Rent a Center

Rent-A-Center

Experience

Self Storage Plus
- Rockville, Maryland, United States
- General Manager
  - May 2022 - Present
  - Rockville, Maryland, United States
  Manage storage company property, including providing excellent customer service to customers, rent, collections, banking, inventory, assist maintenance, auctions, card expense management etc.
Public Storage
- Montgomery County, Maryland, United States
- Property Manager
  - Nov 2015 - Mar 2022
  - Montgomery County, Maryland, United States
  In charge of Bethesda Property, MD. Providing excellent service to customers including: Sales, Collections, Rentals, , Cash Management, Banking, Inventory management, monthly safety training, support for maintenance
Rent-A-Center
- Gaithersburg, Maryland, United States
- Customer Account Representative
  - May 2015 - Nov 2015
  - Gaithersburg, Maryland, United States
  Sales, credit verification, contracts, collections, cashier, providing excellent customer service
Sykes Enterprises, Inc.
- san salvador
- Customer Service Representative
  - Nov 2013 - Mar 2015
  - san salvador
  Providing excellent customer service for Capital One Bank from U.S.Core services for US. customers regarding Credit Cards: Payments, Lost and Stolen, Online banking assistant, Closures, etc.Employee with most Excellent Service reviews from customers in team
Internacional Comercializadora S.A.
- San Salvador, El Salvador
- Administrative Manager
  - Oct 1993 - Nov 2013
  - San Salvador, El Salvador
  Adminstrative Manager in charge of banking, payroll, taxes, import procedures for Import Export Company.
Teleperformance
- San Salvador
- Customer Service Representative
  - Nov 2012 - May 2013
  - San Salvador
  Excellent Customer Service for KOHL´S department store, CollectionsProviding excellent service for US and Canadian customers regarding their Credit Cards from dept. store. Inbound and outbound.

Education

1984 - 1986

University of Florida
Bachelor of Science in Business Administration, Economics

1984 - 1986
2014 - 2015

Universidad 'Francisco Gavidia'
Certificate: Supply Chain Management, Import and Export Logistics

2014 - 2015
2013 - 2013

Capital One -Sykes
Core services, Credit card core services

2013 - 2013
1982 - 1986

University of Minnesota-Twin Cities
University Studies

1982 - 1986
1969 - 1981

Colegio Externado San Jose
High School Diploma, Bachiller Academico ( High School)

1969 - 1981

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Real Estate”

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References

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Rafael Herrera

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$120.0

Hourly Rate