Experience

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  Raise3D Technologies

  • Houston, Texas, United States

  • Technical Sales

    • Jun 2024 - Present
    • Houston, Texas, United States

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  Centric Infrastructure Group

  • The Woodlands, Texas, United States

  • Customer Experience Manager

    • Sep 2021 - May 2023
    • The Woodlands, Texas, United States

    Built, led, and developed the sales, and customer service teams along with implementing processes and procedures of the department. Responsible for driving outside sales force while ensuring the effective and rapid expansion of the Centric customer base, including the customer service team to ensure a world class experience. worked with Business Development, Operations, Systems, and IT to build effective marketing strategies and campaigns to better current market share.. Develop and cultivated relationships with all Centric partners to ensure streamlined communications and effective project delivery. Responsible for curating and ensuring flawless execution of Centric’s key overall customer experiences (i.e., website development, website commerce flows, in-person exchanges, call center discussions, client based activities). Managed customer assistance, education and information on services, customer equipment and products, while promoting, marketing, and sales efforts for all major Texas markets: Dallas, San Antonio, Austin, and Houston. Expedited workflows to consistently improve internal outside sales and customer service.

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  Sharp Business USA

  • Houston, Texas, United States

  • Corporate Trainer

    • Mar 2018 - Jun 2020
    • Houston, Texas, United States

    Provided and facilitated Workshop Sessions to Overview all Sharp SBS Products: User Interface Instruction, Key Op For all Functions, SHARP OSA Application Integration for Users and Admin, Helpdesk for User Error troubleshooting, Install and setup of Device applications to network, User/Administrator Maintenance. MacOS / Fiery Print Production Specialist

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  American Business Machines

  • Houston, Texas, United States

  • Marketing Director

    • Feb 2002 - May 2018
    • Houston, Texas, United States

    Appointed to lead the entire marketing department through a turnaround. Assumed responsibilities & accountabilities previously held by General Sales Manager and the President of Sales. Led the development and implementation of annual marketing plans, that resulted in consistent sales increases in a flat growth industry. During this time, marketing played a key role in achieving sales growth that consistently outperformed key competitors and the industry as a whole. Managed a team of 6 Business Development Advisors and supportive staff. Administered training and coaching with advisors with continual supportive information for marketing to our existing client base and cold calling to our prospective clients. These efforts reflect over $25 million dollars in sales from 2006 - 2013. Provided workshop sessions to overview all Ricoh/SAVIN, Kyocera, EPSON, and Sharp SBS Products. This included User Interface Instruction, Key Op For all functions, Application Integration for Users and Admin, Helpdesk for User Error troubleshooting, Install and setup of Device applications to network,User/Administrator Maintenance, MAC OSX Print specialist In addition: -Developed and Managed Sales Promotions using Social Media (ConstantContact, Linkedin, Facebook, Twitter) -Created Lunch and Learn workshops quarterly to existing and potential client base, each focusing on specific user needs and new technology integration -Was head point of contact for Sugarland Skeeters, Houston Comets, Houston Aeros, and Sam Houston Race Park, -Designed and managed all versions of www.abmtexas.com website (2003,2008, 2017) -Creative Director and Event coordinator on both Technology Expos 2011 (Net approx. $750,000.00) and 2017 (Net 1.2 Million in Sales) -Designed, printed, deployed and managed in-house, all, ABM material. -Fluent in all ADOBE CREATIVE SUITE products.