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Hello! I'm Rafael Grullon, currently residing in Palm Springs, California. I am fluent in Spanish and have over 20 years of experience in the travel and hospitality industry. Currently, I serve as the Director of Account Management at Protravel International, where I've been for the past 1 year and 7 months, following a successful tenure as a Corporate Account Manager. Before that, I spent over a decade at the American Bar Association, specializing in travel services and hotel programs. My career began with American Airlines, where I honed my customer service skills as an Airport Agent. I hold a degree from Universidad Iberomericana, which has equipped me with a solid foundation for my professional journey. I am passionate about delivering exceptional travel experiences and managing client relationships effectively.

Experience

    • Director, Business Travel & Advisor Success
      • Jul 2023 - Present
      • Western Coast
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Director, Account Management
      • Apr 2022 - Oct 2023

    • Corporate Account Manager -Midwest / West Coast
      • Mar 2017 - May 2022

  • American Bar Association
    • Greater Chicago Area
    • Specialist -Travel Services & Hotel Programs, ABA Meetings and Travel Group
      • Aug 2006 - Feb 2017
      • Greater Chicago Area

      Accountable for developing, monitoring and implementing major travel services and overall management of the hotel programs for the Association and its members.

    • Airport Agent
      • Nov 1997 - Aug 2006
      • SDQ-SJU-ORD

      -Customer service agent.-Manage flight arrival and process departures.-Manage airline off-schedule operations.-Process airline ticket exchanges and future ticketing sales.

Education

  • 1997 - 2001
    Universidad Iberomericana

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Leisure, Travel and Tourism”

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