Experience

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  iFood

  • Campinas, São Paulo, Brazil

  • Incident Manager

    • Jul 2022 - Present
    • Campinas, São Paulo, Brazil

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  Aptar

  • Cajamar, São Paulo, Brazil

  • Senior Human Resources Specialist

    • May 2021 - Jul 2022
    • Cajamar, São Paulo, Brazil

    Responsible for stakeholder management (global but with focus in LATAM and NA). Data management and quality, data security (as per LGPD), audit readiness, training, change management for SuccessFactors.Working as project manager for HRIS projects, on implementation of SuccessFactors Onboarding module, ESS/MSS capabilities, creation of HR Portal, Implementation of Document Management Application and implementation of Service Now as HR Ticketing tool.

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  Hospital dos Fornecedores de Cana de Piracicaba

  • Piracicaba, São Paulo, Brazil

  • Project Manager

    • Aug 2020 - May 2021
    • Piracicaba, São Paulo, Brazil

    • Responsible for the implementation of PMO's processes, artifacts and routines in the Hospital (HFC), HFCSaúde (healthcare) and it's headquarters, AFOCAPI• Responsible for defining and designing the projects alongside the responsible areas, prioritizing the projects based on the company's strategic alignment• Responsible for managing the project resources (time, budget and people), guaranteeing it's best alocation• Responsible for design and implement the change management process in the group, securing the proper alignment amongst all that area impacted by the change.• Participant of the strategic Governance and Finance comitees, working to define and refine the corporate strategies into actionable itens, aiming for the transformation and susteinability of the group.• Responsible for create and implement the strategy to expand the Lean Culture to the entire company

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  Banco PAN

  • Brazil
  • Banking
  • 700 & Above Employee

  • System Coordinator

    • Sep 2019 - Feb 2020

    Responsible for the IT teams for support and projects for HR (People) and Legal. Managing internal and external teams toward successfull implementations, application stability and digital transformation.

  • System Coordinator

    • Sep 2019 - Feb 2020

• 

  Anheuser-Busch InBev

  • Global B2B Innovation Manager

    • Jan 2019 - Apr 2019

    Responsible for enabling and implementing DevOps in AB-InBev's global B2B platform by:- Aligning and implementing processes- Implementing tools- Changing cultureI was responsible for leading a team of 25 developers on the implementation of the Scrum methodology, allowing the cultural change to reach the DevOps.Interacted with support teams and business teams to improve collaboration and communication.Supported infrastructure projects to implement tools that reduced time to market and improved quality while eliminating unnecessary costs (savings of over USD 50K/month).Reporting to IT Tech Sales project VP and IT Operations VP.

  • Global B2B specialist - Solutions Design & Delivery

    • Apr 2018 - Jan 2019

    Responsible for managing project and development teams for B2B solutions for Domenican Republic, Colombia, Ecuador, Peru, Argentina, Praguay and Uruguay.Working with business stakeholders on a global, zone and country level, responsible for communication, planning, budgeting, development and deployment of web and mobile applications and handover to operations.

  • Global performance manager for sales and marketing platforms (B2B and Salesforce)

    • Jan 2017 - Nov 2018

    Responsible for managing application/platform and support for sales and marketing streams. Opex, support model, vendors, global and local stakeholders (directors and VPs) are some of the aspects I manage on this job.

  • Global Applications Manager for SAP 6.0

    • Oct 2015 - Jan 2017

    Manage support partners performance for SAP 6.0 (Accenture, Capgemini, IBM)Governance over incidents, availability issues, crisisDelivery of performance reports to IT departments

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  IBM

  • LA SAP HCM Lead (Human Resources Master Sistem)

    • Feb 2015 - Oct 2015

    -Steady State Global Process LeadSubject Matter Expert on Global Business Processes and Proceedures controls and control executionPartner with the local HR teams and other entities (Global Process Specialists, Local Controls Managers, Global Project Analysts, Global Product Owners, Deployment Global Project Leads, and other teams) for change requests, incident management, Business Process and Proceedures updates and adherence, etc-Audit SupportProvide support to HR Audit Readiness, Business Controls, and Regional HR Teams during Audit engagements and Pro-Active Business Controls Reviews in deployed countries as neededWork with Regional teams to close issues related to Marginal/UNSAT MSA ratings, open Risk Acceptances, and Audit Findings related to HRMS-Change ManagementChange Request Management focal for stakeholders to minimize customization and local deviationsProactive coordination and scheduling of CR Releases with LCM-Global ReportingInterface to LCM for Audit reporting requirements, both for immediate needs and proactive report developmentGlobal Reporting Focal-BPP ManagementCoordination and updation of Common and Country Specific Business Processes and Procedures based on changes and legal requirements-Data ValidationOwner and Driver of Data Correction and Validation Processes-New ReleaseHR Tower Lead during release HypercareProvide ad-hoc support to Release teams as needed-Business ControlsProvide guidance and support to local HR teams specific to HRMS BPP Controls-Incident ManagementHR Focal for Severity 1 issues, disputes, and escalationsCoordination with local HR and technical teams to drive prompt resolution to issues

  • LA Mobility process lead for SAP HCM project

    • Jan 2014 - Feb 2015

    Responsible for defining the process, control points, test scripts, test scenarios and data sets for the global mobility processes (expats) for the SAP HCM project.

  • LA Roadmap coordinator

    • Aug 2013 - Jan 2014

    Responsible for controling and reporting of evolution of tasks defined for implementation roadmap of SAP HCM for Latin America, interacting with project manager, technical and business teams.

  • Business Controls Analyst

    • Dec 2010 - Aug 2013

    SOX tests, Business Controls advise to HR Recruitment for all LA, process improvement, Separation of Duties

  • Customer Support Representative - Staff

    • May 2009 - Dec 2011

    Metric analysis, acquisitions focal for legacy contract migration, Hyperion, DBA and Notes queries on demand.

  • CoE - Services Staff

    • May 2008 - Dec 2010

    Performed metrics analisys, supported acquisitions on legacy contact transition.

  • Customer Service Representative

    • May 2005 - Nov 2008

    Responsible for running back office processes in different teams and transitioning simple processes from USA to Brazil

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  Solven Solventes e Químicos Ltda.

  • Hortolandia

  • Internal sales

    • Jan 2002 - Feb 2005
    • Hortolandia

    Internal sales of chemical products for paint industry