Experience

• 

  Dell Technologies

  • Seattle, WA

  • Senior Technical Content Developer

    • Sep 2014 - Present
    • Seattle, WA

    • Leads a team of writers to develop and release product documentation for PowerScale OneFS releases. Tasks include gathering and triaging release features and updates, creating and adhering to a schedule that includes multiple review cycles, ensuring writers have access to the resources and tools needed to complete their tasks, and validating and publishing the doc set upon release.• Manages IDD document inventory and provides metrics. Tasks include managing inventory databases and data sources, running quarterly reports, and compiling feedback inquiries and statuses quarterly.• Inspects and analyzes processes and documentation to fill any gaps or holes in communication. Has successfully documented many internal processes that can be replicated across the organization’s products, including building a process for project leads.• Created technical troubleshooting guides for PowerScale OneFS Technical Support Engineers (TSEs).

• 

  Apparition Studios, Ink

  • Everett, WA

  • Owner

    • Feb 2013 - Dec 2019
    • Everett, WA

• 

  EMC Isilon

  • Seattle, WA

  • Business Analyst / Writer

    • Jun 2013 - Sep 2014
    • Seattle, WA

    • Works directly with Technical Service Engineers (TSEs), SMEs and Coaches to create informational documents including developing in-depth troubleshooting guides for TSEs• Inspects and analyzes processes and documentation to fill any gaps or holes in communication• Maintains internal team wiki pages including creating and editing pages using MindTouch• Redesigned existing wiki space to create a robust, functional, and searchable support info site

• 

  Microsoft

  • Bellevue, WA

  • Technical Writer / Systems Administrator

    • Apr 2011 - Feb 2013
    • Bellevue, WA

    Contract position• Created and maintained documentation for the Windows Embedded Operations team • Maintained internal team Wiki pages including creating and editing pages in HTML and Wiki markup• Worked directly with Operations team members to create informational documents• Managed internal ticketing system queues within department SLAs Supported Microsoft’s Utility Rate Service (MURS)• Formatted, tested and deployed XML files containing utility rates and plans for MURS• Managed individual utility updates based on scheduled updates• Documented processes for compiling, creating, and maintaining utility data by individual utility• Worked with third party contact to train and advise during hand-off of database

• 

  D3 Technologies

  • United States
  • Engineering Services
  • 100 - 200 Employee

  • IS&T System Administrator & IS&T Generalist

    • Apr 2003 - Mar 2011

    IS&T Systems Administrator• Created and maintained technical documents, policies, procedures and work instructions for internal IT staff as well as end users • Participated in and conducted technical training to end users • Install, configure and maintained workstations, servers, laptops, and network printers• Support and maintained user account information including rights and group policies within Windows Active Directory and Unix systems • Administer, configure, and maintained internetworking systems, Exchange server, and Cisco VoIP telephone system • Trained IS&T Generalists and acted as a point of escalation for technical support and guidance to users • Lead internal IT projects to successful completion • Managed help desk queueIS&T Generalist• Created and maintained technical documents, policies, procedures and work instructions for internal IT staff as well as end users • Successfully managed three building expansion projects from start to finish, including one remotely• Install, configure and maintained workstations, servers, laptops, and network printers• Participated in and conducted technical training to end users• Monitored error logs to detect faulty equipment operation and/or stoppage• Provide help desk support to end users via telephone and internal help desk• Participated in and conducted technical training to end users

  • Multiple Titles

    • Apr 2003 - Mar 2011

    Facilities Liaison• Successfully orchestrated logistics for one office expansion and two office remodels• Determined and scheduled office data and electrical needs • Ordered furniture and coordinated delivery and installation • Coordinated all physical moves from existing building to new building Program Administrator• Helped build processes and documentation for newly created Program Office• Document Control support including release of data to customers• Responsible for publishing weekly reports to customers• Filing and tracking documents for various projects• Entry level Earned Value reportingHuman Resources Liaison• Created and maintained documents for on-boarding processes and employee manuals• Administer and process new employee paperwork • Responsible for new employee orientation• Point of contact for questions regarding employee benefits • Reporting of applicant resumes per EEO requirementsAdministrative Assistant• Maintain/Track schedules of in-office calendar in Outlook• Telephone coverage, office administration support/duties• Process Boeing badge paperwork• Responsible for office and building maintenance