Experience

• 

  Bitterroot Holdings

  • Boise, Idaho

  • Accounts Payable Clerk

    • Sep 2022 - Present
    • Boise, Idaho

• 

  Synoptek

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • HR Associate

    • Mar 2015 - Jun 2016

    Accomplish human resource objectives by obtaining, recording, forwarding, and explaining human resource information, provide information to internal/external inquiries by answering communications; referring special communications to appropriate person, obtain and orient temporary help by forwarding requirements and criteria to temporary services; provide information and directions, maintain human resource records by sending out and collecting appropriate forms, scan and filing employee information appropriately, verify candidate background by contacting references, enroll new employees by issuing forms and applications; verifying completion, help employees by explaining benefit programs, avoid legal challenges by complying with legal requirements, maintain manager and employee confidence by keeping human resources information confidential, update and maintain HR SharePoint page with forms, employee insurance and program information, plan and execute travel itineraries for management and other employees.

  • Service Level Manager

    • Feb 2014 - Mar 2015

    Analyzed, reviewed, and reported performance results against the criteria established in SLAs and OLAs., monitored incoming client surveys and investigated low scores to determine appropriate steps to correct ineffective procedures, created process documentation for engineers to follow to ensure cross-account process standardization, driving service management best-practice and process standardization.

  • Customer Service Representative

    • Sep 2012 - Jan 2014

    Took incoming support calls, created a ticket and assigned to the appropriate engineer, verified completion. Maintained remote field engineer schedules, scheduled emergency on-site visits as necessary. Worked closely with engineers to ensure timely resolution of issues and communication with clients.

• 

  Intelesure

  • Meridian, Idaho

  • Customer Service Representative

    • 2010 - 2012
    • Meridian, Idaho

    Answering ServiceAnswered calls varying from sales calls to customer service calls to scheduling appointmentsFollowed the appropriate script submitted by clients to deliver/collect the appropriate informationTransferred calls as requested

• 

  Hewlett-Packard

  • Meridian, Idaho

  • Customer Service Sales Representative

    • 2009 - 2010
    • Meridian, Idaho

    Customers called in with questions regarding various products and services offered by HPBased on needs analysis, offered appropriate products and servicesRoutinely met sales goals each monthKept a detailed log of each call

• 

  T-Mobile

  • Meridian, Idaho

  • Customer Service Representative

    • 2008 - 2009
    • Meridian, Idaho

    Customers call in with billing, product, or service questionsProactively identified solutions to expressed problems, and potential problems the customer may not have noticed until the next billing cycleUsed a hands-on approach to resolving every issue, taking it from start to finish

• 

  QWEST COMMUNICATIONS CORP

  • Idaho Falls, Idaho

  • Customer Service and Sales Representative

    • 2007 - 2009
    • Idaho Falls, Idaho

    Customers called in with billing, product, or service questionsOffered various products offered by Qwest including home phone, long distance packages, DSL internet services, DirecTV, and cell phones as appropriateTransferred services from one location to anotherRoutinely met sales goals each monthWorked as a Team Promotions SME (Subject Matter Expert) to motivate team members to meet sales and service goals