Experience

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  Utelize Mobile

  • United Kingdom
  • Telecommunications
  • 1 - 100 Employee

  • Head Of Service Delivery

    • Jan 2021 - Present

    Overall responsibility for ensuring Utelize consistently delivers outstanding service to all our customers. This role demands strategic oversight, meticulous attention to detail, and a proactive approach to guarantee that every customer interaction reflects our commitment to excellence.Ownership of allocating Utelize's business resources, and management of multi-skilled teams, a responsibility critical to ensuring the fulfillment of our contractual obligations and maintaining exceptional service levels. Precise management of directing resources, to guarantee the seamless execution of our commitments, fostering a foundation of reliability and trust with our clients.Implementation of continuous quantitative and qualitative measurement, and reporting, to demonstrate business performance.

  • Client Relationship Manager

    • Nov 2018 - Jan 2021

    Playing a pivotal role in the organization, specialising in cultivating and nurturing strong, long-lasting relationships with clients.Proactively engaging with clients, understanding their goals, and aligning company services to meet and exceed their expectations. Identifying opportunities for upselling or cross-selling, thereby contributing significantly to the company's revenue growth.Effectively communicating and collaborating with internal teams to guarantee smooth delivery of services. Instrumental in resolving client issues promptly, maintaining a high level of client retention, and fostering a positive company image.

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  Place Partnership Limited

  • Senior Manager - Business Development

    • Sep 2017 - Nov 2018

    Seasoned Senior Business Development Manager, specializing in managing and expanding Asset Management Portfolio's. Core responsibilities include ensuring seamless operations, and identifying lucrative opportunities to assist Trusts, by delving into the nuances of funding, projects, due diligence, and strategic planning, tailoring services to meet the unique needs of each Trust.Forming strategic partnerships, expanding the organization's service offerings, and creating comprehensive support for institutions. Representing the organisation at events and conferences, elevating the organisation's profile.

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  Herefordshire & Worcestershire Chamber of Commerce

  • United Kingdom
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Business Development Manager

    • Feb 2016 - Sep 2017

    Managing Chamber membership sales and retention, and the delivery of the Chamber’s portfolio of commercial services.Accurately forecast and report on sales pipeline and activity.Drive team performance to exceed membership targets.

  • Business Relationship Manager

    • Nov 2015 - Feb 2016

    Engage non member businesses within Worcestershire.Ensure that forward action plans are developed within Worcestershire to target businesses, based on the categories (by size) identified in the Chamber business plan and to maximise conversion rates within those categories. Proactively generate other Chamber services such as UKTI, training, events, Westfield Health, export documentation etc.Raise awareness of the Chamber of Commerce.Identify and engage with key local stakeholders, including intermediaries, who can act as a route to market and raise awareness of the Chamber of Commerce. Promote and recruit new members to attend key events.

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  WorkingRite

  • Worcestershire

  • Project Lead - Worcestershire

    • Oct 2013 - Oct 2015
    • Worcestershire

    Project Lead for Workingrite traineeships in Worcestershire.Contract management and implementation, working closely with key stakeholders to ensure learner and employer satisfaction as well as contract compliance.Producing reports for contract meetings, providing valuable insights and recommendations. Keeping meticulous track of business progress, ensuring transparency and efficiency.Undertaking IOSH assessments, to ensure employer compliance. Working diligently within tight timelines, demonstrating a strong work ethic and a passion for achieving results.