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Rachel Crain profile image

Rachel Crain

Customer Service Operations Specialist at Firehouse Freight LLC
Intro Book
Logistics expert with customer service and supply chain management expertise.
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Location
Berlin, Illinois, United States, US
Skills
  • Customer Service
  • Logistics
  • Inventory Management
  • Operations Management
  • Customer Satisfaction
  • Show all
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Bio

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Rachel Crain is a seasoned logistics professional with experience in customer service, inventory management, and supply chain management. She has worked with various companies, including Firehouse Freight LLC, Unishippers, and Caterpillar Inc., and holds a certification in Basic Supervision.

Credentials

  • Basic Supervision
    Fred Pryor Seminars/CareerTrack, divisions of Pryor Learning Solutions
    Mar, 2017
    - Apr, 2026

Experience

  • Firehouse Freight LLC
    • New Berlin, IL
    • Customer Service Operations Specialist
      • Oct 2021 - Present
      • New Berlin, IL

      Firehouse Freight is an independently operated, family owned, logistics agency with one goal in mind..... Exceed Customer Expectations. We offer LTL, Truckload, Air Freight, International, and a full suite of expedited services. We take outstanding care of customers while saving them money. We don't have to settle for "cheap" carriers that ultimately cost you a ton of money. Our rates with top tiers carriers nationwide are extremely competitive.

  • Springfield Plastics, inc
    • Illinois
    • Customer Service Representative
      • Mar 2021 - Nov 2021
      • Illinois

      I assisted customers by taking their orders and collecting data for either pick-ups or deliveries. I entered the data into our software to fullfil the orders and emailed the orders to the proper teams. I worked closely with sales represenatives and our drivers; in house and contract. I assisted with dispatching the drivers on a daily basis.

  • Unishippers
    • Springfield, Illinois Area
    • Shipping Consultant
      • Jun 2019 - Mar 2021
      • Springfield, Illinois Area

      Cut shipping costs, cut time booking your shipments AND get one-on-one attention from a shipping expert who knows you and your business personally. For nearly 30 years, Unishippers has been the trusted shipping advisor for over 90,000 shipping customers. Unishippers partners with carriers like UPS®, YRC™ Freight, Saia®, and Estes® to handle our customers' shipments. Last year we provided our customers significant savings on more than 7.3 million shipments.

  • Acorn Logistics Management
    • Springfield, Illinois Area
    • Lead Customer Service Representative
      • Sep 2013 - Mar 2021
      • Springfield, Illinois Area

  • THR and Associates
    • United States
    • International Trade and Development
    • 1 - 100 Employee
    • Administrative Assistant To Vice President of District Marketing and Business Development
      • Jan 2012 - Jun 2012

    • eCommerce Shipping Department Manager
      • Feb 2009 - Jan 2012

  • Caterpillar Inc.
    • Decatur, Illinois Area
    • Material Handler
      • Oct 2007 - Dec 2008
      • Decatur, Illinois Area

Education

  • 2003 - 2004
    Lincoln Land Community College
    Agricultural Business and Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Logistics and Supply Chain.”

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