Experience

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  Baylor Scott & White Health Plan

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Customer Engagement Specialist

    • Oct 2022 - Present

    Responsible for developing and maintaining excellent relationships with new and existing individual and Medicare members resulting in increased levels of customer retention. Provide proactive and responsive communication to create the optimal customer experience.

  • Department Assistant

    • Dec 2021 - Oct 2022

    Greet members and coworkers on a daily basis. Generate documents as requested and mail to members and providers. Led the organization of office area and storage area to have a more efficient work area. Began the process for a front desk policies and procedures manual.

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  Santa Clara County Office of Education

  • United States
  • Education Administration Programs
  • 700 & Above Employee

  • Office Specialist

    • Feb 2019 - Dec 2021

    Perform specialized support and administrative duties for an office as assigned. This entails supporting and coordinating the work of a variety of personnel, and completing a variety of office tasks, ranging from routine responsibilities to complex special projects. Perform varied administrative support duties to support office operations and personnel within the department. Coordinate and organize office activities, projects, and initiatives. Coordinate flow of communication and information as related to assigned duties and responsibilities. Prepare and maintain a variety of manual and automated records and reports related to assigned activities. Coordinate flow of communication and information as related to assigned personnel and duties; assure smooth and efficient office operations.

  • School Office Coordinator

    • Nov 2007 - Feb 2019

    Coordinate a variety of activities to assist the Director with administrative matters and operational support functions for six to eight education centers and instructional programs. Coordinates centers in areas such as budgeting, purchasing, data management and related functions. Prepare and accurately maintain a variety of reports and files relating to students, staff, operations and activities. Answer telephone calls and directs calls to appropriate personnel. Take and relay messages as appropriate. Greet visitors; receive and respond to emails; maintain main office voicemail. Input a variety of data into an assigned computer system; establish and maintain automated records and files. Confers with technical staff regarding system modifications and information needs as well as technology updates.

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  Internet Landrush

  • Personal Assistant

    • 2007 - 2007