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Rachana Panchal is a seasoned logistics professional with extensive experience in supply chain management, import/export, and customer service. She has worked with prominent companies like Aero Freight, Emirates Logistics L.L.C, and Flomic Group, where she has developed expertise in negotiation, pricing strategy, and freight payment. Rachana holds a Master's degree in Business/Commerce from the University of Mumbai and a Diploma in Human Resource Management from Welingkar Institute of Management.

Experience

  • Aero Freight
    • United Arab Emirates
    • Senior Pricing Analyst and Customer Service/ Inside Sales
      • Apr 2022 - Present
      • United Arab Emirates

      Responsible for Inbound/Outbound and Cross Trade Pricing, for Sea Freight/ Air Freight. Liaise with shipping lines and global agents for Freight checking and negotiation. Identifying opportunities to optimize sales and profitability through pricing strategies, strategically plan and participate in service contract negotiations. To ensure Aero-UAE pricing commitments, Key Performance Indicators, revenue, & profitability goals are met with help of competitive pricing structure. Identifying target markets and tracking market trends based on the company’s current proficiency and Competitiveness in response to clearly identifiable advantageous positions. Coordinating inventory availability, vessel connections, space availability, free time etc. to get the requirement of each shipment fulfilled with shipping lines and Overseas Agents. Assist in planning, developing, and evaluating pricing strategies at a macro and micro level in line with business strategy. Strategies are to be influenced by volume opportunity, profit potential, and service cross-over to other departments; in addition to those factors influenced by geographical locations- amongst other factors. Attending Conferences and Meetings with Overseas Agents and Liners and Customers in order to generate better relationships and ensure revenue in the form of Nomination business from Agents worldwide and more volumes from the Clients. Follow company protocol for Evaluation of Agent and agreement with them if they fit in the Criteria and timely update Customer Credit Agreement and details. Work closely with customer service and also involve in the CS process for Prime Clients if required and take up responsibility of Customer service for the Customer upon their requests and adhere completing the same till final Delivery to the Cnee. Look after Sales team to review client requirements, open orders, RFQ's, Tender and client portfolios in g

    • United Arab Emirates
    • Transportation, Logistics, Supply Chain and Storage
    • 400 - 500 Employee
    • Senior - Pricing Executive, Analyst and International Networking
      • Jan 2016 - Dec 2019

      • Attending Conferences and Meetings with Overseas Agents and Lines in order to generate better relationships and ensure revenue in the form of Nomination business from Agents worldwide.• Maintaining Hard and Soft Copy of the Agents and agreements at regular intervals.• Responsible for Agent Master Data maintenance and input rates in the EFS system based on information received from Overseas Agents and Code creation.• Develop and maintain successful relationships with local vendors (e.g. shipping Line representatives, freight forwarders, LCL co-loaders).• Handling Multi task including Import/Cross trade rate requests, problem solving, insurance requests, maintaining and follow up agent's lists and agreement and feed rates into the system.

    • Assistant - Pricing Executive
      • Jul 2015 - Dec 2015

      • Responsible for Inbound and Cross Trade Pricing, for Sea Freight.• Liaise with shipping lines and global agents for Freight checking and negotiation.• Identifying opportunities to optimize sales and profitability through pricing strategies, strategically plan and participate in service contract negotiations.• Identifying target markets and tracking market trends based on the company's current proficiency and competitiveness in response to clearly identifiable advantageous positions.• Coordinating inventory availability, vessel connections, space availability, free time etc. to get the requirement of each shipment fulfilled with shipping lines and Overseas Agents.• Assist in planning, developing, and evaluating pricing strategies at a macro and micro level in line with business strategy. Strategies are to be influenced by volume opportunity, profit potential, and service cross-over to other departments; in addition to those factors influenced by geographical locations- among-st other factors.

    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Procurement – Supervisor
      • Jan 2012 - Nov 2013

      • Follow up with shipping line for vessel arrival, manifest readiness, and D/O collection• Handle day to day operations for inward/outward clearance of vessel & shipment• Coordinate with client for required shipping documents and submission to clearing broker for clearance• Procurement of prices with local and overseas vendors and Agents and nomination of forwarders, Dispatchers & Vessel.• Ensure with Operation and Departments for Customer timely completion of formalities pertaining to B/L Issuance.• Establish work schedule and procedure, resolve work-related issues.• Regular follow ups with clearing agents for smooth custom clearance operation and status updates to customer’s daily basis.• Coordinates with customs brokers and trucking company and Ensure delivery instruction and arrange the pickup of cargo from port to Delivery Site• Check special handling requirements and communicate with warehouses & delivery sites for smooth containers discharge & receipt confirmation.• Responsible to control over containers inside/outside port & empty unit return to container yard after delivery.• Attend to customer complaints, Preventive and corrective actions.• Check correctness of invoices from sub-contractor and Invoice customer without delay and File closing.

    • Customer Service Executive
      • Jul 2011 - Dec 2011

      • Coordinate and monitor entire Import/Export logistics operations.• Responsible for outbound logistics, for all modes of transportation (AIR/SEA/LAND)• Ensure that the customer receives a quality service, timely responses and updated statuses uninterruptedly.• Freight checking and negotiation with global agents and nomination of forwarders, Dispatchers & vessel.• Work closely with customer-supply planner for confirm inbound shipment’s schedules• Coordinating inventory availability, vessel connections, space availability etc. to get the requirement of each shipment fulfilled.• Liaise with International suppliers, forwarder for goods pick up, verification of documents & export custom clearance.• Coordinating with Docs department for customers timely completion of formalities pertaining to B/L Issuance.• Coordinating with Shipping Line & Co-loaders to arrange telex release and freight payment.• Liaise with shipping lines, port authorities & custom clearance broker for smooth discharge operation.

  • Sur Nartan Classes
    • Mumbai Area, India
    • Senior Dance Instructor
      • Jan 2002 - Dec 2010
      • Mumbai Area, India

      As a part of my School and college studies I have taken a subject of “Challenges in staging a BHARATANATYAM ARANGETRAM”. I have chosen this topic because staging an arangetram is not an easy job.Being in the field of bharatanatyam for a decade, i have seen many parents and i continue to see many parents working hard towards conducting an arangetram for their children.I thought about helping them in reducing their work load and this is my first step towards the same. I have decided to study the art involved in organizing Arangetrams.

Education

  • 2007 - 2008
    University of Mumbai
    Master's degree, Business/Commerce, General
  • 2006 - 2007
    Welingkar Institute of Management
    Diploma in Human Resource Management, Human Resources Management, Information Technology for Management
  • 2004 - 2006
    Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
    Bachelor of Commerce - BCom, Business/Commerce, General
  • 2002 - 2003
    Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
    Higher Secondary, Business/Commerce, General
  • 2001 - 2001
    Dr. Sarvepalli Radhakrishnan International School
    SSC, A+

Suggested Services

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Industry Focus. “Transportation, Logistics, Supply Chain and Storage”

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