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Rachael Dyck

Director of Business Operations at Apollo Scooters
Intro Book
Rachael Dyck, a seasoned business operations consultant with expertise in management, marketing, and public speaking, hails from Vancouver, British Columbia, Canada.
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Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency
Skills
  • Powerpoint
  • Management
  • Social Media
  • Social Networking
  • Time Management
  • Show all
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Bio

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Rachael Dyck is a seasoned business operations expert with a proven track record of driving growth and efficiency in fast-paced environments. As a Director of Business Operations at Apollo Scooters, she leveraged her expertise in management, marketing, and customer service to optimize processes and drive results. With a Master of Management degree from UBC Sauder School of Business and a certification in Leadership: Practical Skills, Rachael has developed a unique ability to balance strategic vision with operational expertise. Her proficiency in languages such as English and French, combined with her experience in social media, public speaking, and event planning, make her a compelling and versatile leader. Throughout her career, Rachael has demonstrated a passion for helping startups and organizations streamline their operations and achieve their goals. As a Business Operations Consultant, she has worked with clients such as Limitless Location and First Phase Media, providing guidance on business process optimization, customer success management, and digital marketing strategies. Her experience in sales and marketing operations management at PureWeb and operations management at Bio Conscious Technologies Inc. has further honed her skills in process improvement and team leadership. With a strong educational foundation in cognitive science, user experience design, and leadership, Rachael brings a unique blend of analytical and creative thinking to her work. Her certifications in customer insights, consumer analytics, and operational excellence demonstrate her commitment to staying at the forefront of industry trends and best practices.

Credentials

  • Leadership: Practical Skills
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Managing in a Matrixed Organization
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • GA Level 5 Certificate in Teaching English as a Foreign Language (TEFL)
    i-to-i TEFL
    Jun, 2021
    - Apr, 2026
  • Customer Insights and Consumer Analytics for Organizations: Concepts
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Customer Success Management Fundamentals
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Leading a Customer-Centric Culture
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Operational Excellence Foundations
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Introduction to Data Studio
    Google
    Mar, 2020
    - Apr, 2026
  • Advanced Google Analytics
    Google
    Oct, 2019
    - Apr, 2026
  • Google Analytics for Beginners
    Google
    Oct, 2019
    - Apr, 2026

Experience

  • Apollo Scooters
    • Canada
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Director of Business Operations
      • Jan 2024 - Present

    • Business Operations Manager
      • Feb 2022 - Feb 2024

  • Limitless Location
    • Founder & Coach
      • Aug 2022 - Present

      Limitless Location Digital Nomad Coaching provides support and guidance for anyone looking to start a full-time or part-time nomadic lifestyle! Figuring out how to start the digital nomad lifestyle can be overwhelming, which is why I created Limitless Location - to help aspiring digital nomads on their journey to location independence.Roadmap to Nomad, my signature self-paced online course, includes everything you need to know to go from sitting on your couch dreaming of travelling, to setting off on your digital nomad journey! Head over to the course page (linked below) to read the full course description and take a sneak peak into some of the modules.

  • Rachael Dyck Consulting
    • Business Operations Consultant
      • Feb 2021 - Present

      I help growing startups bring order to inefficient processes so they have time to focus on achieving results.Providing project-based and ongoing business operations consulting for organizations looking to implement or enhance structure, systems, and processes for optimization and growth. Specializing in building business process to streamline day to day operations, creating customer and employee onboarding programs, bringing order and organization to complicated marketing strategies, and optimizing internal & client communication processes.

  • First Phase Media
    • Vancouver, British Columbia, Canada
    • Fractional Chief Operating Officer
      • Aug 2021 - Nov 2022
      • Vancouver, British Columbia, Canada

      Fractional COO for First Phase Media -- an online marketing company designed to capture & retain the attention of today’s investors. We help public companies tap into digital promotion to maximize their marketing efforts.We work with some of Canada’s fastest-growing public companies looking to create their brand and drive attention to their unique story.

  • PureWeb
    • Vancouver, British Columbia, Canada
    • Sales and Marketing Operations Manager
      • Jun 2020 - Jul 2021
      • Vancouver, British Columbia, Canada

      Designed, implemented and managed Customer Success Program including customer onboarding and Voice of Customer initiatives.Worked cross-functionally with teams to align on product roadmaps and customer engagement strategies.Worked closely with internal teams to proactively identify challenges and gaps, then worked to design and implement business processes and workflows to improve internal efficiencies.

  • Bio Conscious Technologies Inc.
    • Vancouver, British Columbia, Canada
    • Operations Manager
      • Nov 2019 - Jun 2020
      • Vancouver, British Columbia, Canada

  • Colliers International
    • Vancouver, Canada Area
    • Data Intelligence Associate Intern
      • May 2016 - Jan 2018
      • Vancouver, Canada Area

Education

  • 2018 - 2019
    UBC Sauder School of Business
    Master of Management (MM)
  • 2014 - 2018
    McGill University
    Bachelor of Arts and Science, Major: Cognitive Science, specialization in Neuroscience Minor: Political Science
  • 2019 - 2019
    BrainStation
    User Experience Design Certificate Course, UX Design
  • 2019 - 2019
    University of Cologne
    Cologne International Summer University, CISU-MBA
  • 2001 - 2014
    Collingwood School
    Diploma

Suggested Services

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Industry Focus. “Computers and Electronics Manufacturing”

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