Experience

• 

  AutoExcellence For Service & Parts

  • Amman

  • Diesel Service Manager

    • Apr 2024 - Present
    • Amman

    Responsibilities:-*Managing a team of technicians.*Scheduling repairs and maintenance tasks*Ordering parts and supplies*Ensuring compliance with safety regulations*Coordinating with customers.* Handling administrative tasks such as budgeting and reporting.* Identify areas for process improvement and implement strategies to enhance efficiency and customer satisfaction.* Ensure efficient workflow to minimize downtime for customers and optimize technician productivity.

• 

  Luminus Group

  • Jordan

  • Automotive Lecturer

    • Nov 2019 - Apr 2024
    • Jordan

     Provide support and guidance to students. Operate as an effective member of relevant course teams and to work closely with other areas. Carry out administrative duties associated with teaching, including maintenance of registers, schemes of work, assessments, reports, course records and course evaluations to a satisfactory standard and within established deadlines. Assist in the marketing of the College provision through attendance at Careers Conventions, Open Days and other promotional events. Assist in the development of curriculum support materials. Assist with programs of work experience and/or industrial and commercial liaison, including the organization and monitoring of work experience placements.

• 

  MSN Simple Energy

  • Amman Governorate, Jordan

  • Automotive Service Manager

    • Jun 2018 - Oct 2019
    • Amman Governorate, Jordan

    • Followed up with customers during and after installations to verify satisfaction.• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.Closely supervised team to uncover needs and improve quality of services offered.•Developed and integrated organized icebreakers, team builders, service training and reflection.•Built strong relationships with customers through positive attitude and attentive response.•Provided technical assistance with service operations.• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.• Organized ongoing maintenance schedules to boost system performance.• Maintained effective customer service by responding to service requests quickly to increase overall sales.

• 

  Applied Scientific Research Fund (ASRF)

  • Amman Governorate, Jordan

  • Project Coordinator

    • Dec 2017 - Jun 2018
    • Amman Governorate, Jordan

    • Documenting and following up on important actions and decisions from meetings.• Determining project changes.• Providing administrative support as needed.• Developing project strategies.• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.• Assess project risks and issues and provide solutions where applicable.• Tracked hours and expenses to keep project on task and within budgetary parameters.

• 

  AutoExcellence For Service & Parts Co.Ltd.

  • Jordan - Amman

  • Business Development Supervisor

    • Nov 2012 - Nov 2017
    • Jordan - Amman

    • Involving in marketing, sales and after-sales care of workshop networks.• Developing and upgrading the customer's awareness of company products.• Agreeing and negotiating workshop contracts, timescales and specifications with clients and managers and Interpreting and analyzing results and data.• Undertaking relevant research.• Working closely with CI “Corporate Identity” issues.• Following up the sales volume & making improvements in response to customer feedback.• Providing technical advice and answering queries from clients.• Scouting for new clients.• Communicate with BWSC “Bosch workshop concept” to stay abreast of business trends.• Develop Company's product awareness to different segment of customers.• Present the statistical & analytical studies or reports based on Business or management requirements.• Analyze the market level comparing with competitors, Studying Company's market share and try to increase it.• Developed and implemented favorable pricing structures , and balancing firm objectives against customer targets.