Experience

• 

  Vessel Vanguard

  • Operations Manager

    • Dec 2022 - Present

  • Customer Success Manager

    • Oct 2022 - Mar 2023

• 

  Golf Life Navigators

  • Naples, Florida, United States

  • Account Executive

    • May 2019 - Oct 2022
    • Naples, Florida, United States

    Immersing myself in a start-up has allowed me to expand my knowledge in customer relations, inbound/outbound sales and take on responsibilities associated with strategic marketing campaigns. I have been able to utilize my interpersonal, collaborative, and organizational skills to adapt to the ever-changing environment around a small business. I have created and executed long term strategic goals as well as manage pivotal business decisions while still providing clients with the most value. Other responsibilities include:• Manage 75 client accounts while continuously providing sales opportunities. o Surpassedexpectationsbymaintaininga90%retentionrate.• Chartered a strategic marketing plan and development of publisher relationships. o 48%decreaseincustomeracquisitioncost.• Plan and execute weekly marketing campaigns.• Spearhead a new business sponsorship sales role. Building a sponsorship portfolio with industry leadingcompanies.• Pioneered new sales in a Real Estate Broker subscriptions model ultimately generating nearly 40% in newrevenue year 1.o 97%renewalgoingintoyear2asaCSMforsubscriptionaccounts.

• 

  PGA of America

  • Palm Beach Gardens, Florida

  • Player Development

    • May 2018 - Aug 2018
    • Palm Beach Gardens, Florida

    Interned with the Business Development department at the PGA of America. I was given responsibilities to create new business ventures like junior golf leagues, global junior competitions, and marketing strategies for PGA.Coach. The PGA of America allowed me to further my knowledge of strategic planning and to implement skills I have learned through past internships.

• 

  Golf Life Navigators

  • Naples, Florida

  • Assistant

    • Nov 2016 - Aug 2017
    • Naples, Florida

    Being part of a start-up company provided unparalleled opportunities in the areas of sales, marketing and business development. I was an integral part of the management team, which gave me exposure to strategic planning and setting the future direction of the company.