Experience

• 

  First National Bank Texas

  • Killeen/Temple, Texas Area

  • Banking Operations Specialist | VP of Dispute Investigations | Bank Officer

    • Aug 2009 - Present
    • Killeen/Temple, Texas Area

    As the Vice President of Dispute Investigations, I oversee the company’s investigation operations focusing on verifying information and mitigating risks from fraud and other potential issues. I also collaborate with other executive management staff to develop and implement risk mitigation policies across the bank’s operations. Similarly, I facilitate the implementation of investigation strategies aimed at improving the company’s ability to identify fraud and security issues within complex banking transactions.I am proud of managing the development of the company’s risk mitigation and incident recovery policies focusing on identifying methods of resolving issues and addressing damages, while reconciling issues with clients. I also provided support for escalated issues using a variety of investigation and data analysis methodologies to identify the root cause of issues, and develop confidence of solutions. Furthermore, I coordinated special projects as needed to resolve major issues in security or other risk areas.

• 

  HSBC/Beneficial

  • Killeen/Temple, Texas Area

  • Sales Assistant

    • Nov 2002 - Dec 2008
    • Killeen/Temple, Texas Area

    As a Sales Assistant, I provided support for the company’s sales staff focusing on automating routine processes and streamlining of sales operations to improve the company’s overall sales performance. I also facilitated communications with clients to manage accounts, and resolve issues as needed to provide exceptional customer service.Some of my notable contributions include collaborating with senior management to direct the daily operations of a 8 member sales team as well as, maintained mortgage loan portfolio and balancing to the general ledger. Resolving issues and clearing closing conditions from the underwriting approval prior to mortgage closing.

• 

  World Finance Corporation

  • Gatesville, Texas

  • Branch Manager

    • May 1995 - Nov 2002
    • Gatesville, Texas

    As Branch Manager, I was responsible for supervising the operations of branch, meeting and exceeding branch office goals, organizing and training of all work staff, performing internal audits and maintaining branch monthly and yearly reporting. I also directed and assisted in Federal tax preparation, Electronic Filing and Rapid Refunds.One of my most cherished achievements was opening and managing a branch that won the 'Denovo Office of the Year' for the highest profit, sales and delinquency goals.