Experience

• 

  Apple

  • Resource Operation Analyst

    • Jan 2022 - Present

  • Lead

    • Nov 2017 - Jan 2022

    This is a support leader role at an Apple Store, both operation and people. It involves a lot of communication and informing across the whole team and looks after team members daily well-being. Additionally, this role has exposure to conflict management both internally and externally.

  • Schedule Planner - Career Experience

    • Apr 2021 - Jul 2021

    Create fair schedules to the entire retail store, both team members and leadership. Identify and communicate scheduling trend, and work with Store Leader on scheduling strategy to best support business needs.

• 

  Apple

  • ASLP Associate

    • Sep 2015 - Nov 2017

    This 2 years experience enabled me to know the foundation of an Apple Store. I am familiar with operations of all areas of an Apple Store and also developed my leadership style in each area. I set my feet along team members while committing to great customer experience, and I was also open for feedback and proactive in identifying development opportunities. After this experience, I discovered my true passion in developing people and supporting their growth.

  • Specialist

    • Oct 2014 - Sep 2015

• 

  China Construction Bank

  • Jiamusi, Heilongjiang, China

  • Assistant Personal Finance Officer

    • Jul 2012 - Aug 2012
    • Jiamusi, Heilongjiang, China

    • Documented applications of car mortgage, conducted credit check and issued related tripartite agreements.• Communicated with Customer Managers at sub branches via telephone in related to potential clients and POS installation. Filed more than 30 POS applications per day without mistake. Called ...