Experience

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  Loro Piana

  • Kuwait

  • Operations Manager

    • Nov 2023 - Present
    • Kuwait

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  BALENCIAGA

  • France
  • Retail Luxury Goods and Jewelry
  • 700 & Above Employee

  • Associate Store Manager

    • Jan 2022 - Nov 2023

  • Department Store Manager

    • Jun 2019 - Jan 2022

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  Kenzo Mode

  • Kuwait

  • Senior Store Manager

    • Aug 2018 - May 2019
    • Kuwait

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  SEPHORA

  • Kuwait

  • Floor Manager

    • Jul 2016 - Jul 2018
    • Kuwait

    Manage overall floor quality & quantities. Training and coaching Sephora & supplier team.Fragrance ManagerArrange podiums needs as per the booking calendar and plans.Follow up on Niche Brands, sales & stock availability.Order and re-order of fast-moving fragrance.Keep fragrance UTD on standards and Monthly follow up on Fragrance layout.Weekly checkup with suppliers regarding the cleaning, standards, testers, customer experience, customer feedback, inventory. Increased Fragrance MS 12% vs the yearly average.Reporting to Store Manager/area manager.

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  BIMBA Y LOLA

  • Kuwait

  • Boutique Manager

    • Jan 2015 - Jul 2016
    • Kuwait

    Customer Service & Operation:•Manage store operations by ensuring exceptional performance and excellent customer services.•Assist customers in all aspects of store services including handling complaints and inquiries.•Provided feedback to Ops & Brand Manager on competitor activities and best practices.•Conducted cost, schedule, performance, variance and risk analysis. •Reviewed and approved billing invoices and expense reports.•Monitored customer preferences to determine focus of sales efforts.Visual Merchandising:•Merchandise the store with the support of the visual merchandising team.•Displays, maintaining the most effective visual merchandising standardsSales & Stock Management: •Coordinate sales promotions and provide sales targets.•Control all returns/damages/store transfers for department.•Generated monthly and annual sales reports. Accomplishment:•Created a set of strategies that helped minimize store costs by 15% thereby increased profits.•Hired and trained a group of new people in the sales team to meet the need for new staff at the newly set up of the Boutique.•Held each team member accountable for achieving brand and performance goals.•Assisted managers in developing promotions to move existing stock.•Increased the sales of 2015 (12 %) vs. 2014 in a location has very low footfall.

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  Inditex

  • kuwait

  • Manager at ZARA

    • Jan 2013 - Dec 2014
    • kuwait

    Customer service & Operation:•Provide highest level of care to customers.•Maintained friendly and professional customer interactions•Created and directed sales team training and development programs.•Worked as a team member to provide the highest level of service to customers.•Addressed and corrected sales staff communication issues in a tactful and effective manner.•Developed reports on employee headcount, monthly HR reports and quarterly training reportsVisual Merchandising:•Analyzed marketing information and translated it into strategic plans.•Researched current and past business performance using online systems and available reports.•Consistently ensures the floor is fully stocked with merchandise.•Merchandise the store with the support of the visual merchandising team.Sales & Stock Management:•Analyzed sales trends to maximize sales potential.•Upheld stock levels and proper pricing for multiple product lines•Control all returns/damages/store transfers for department•Oversee the receiving of new shipments (stockroom layout, garment sensors, display)Buying:•Reconciled orders with financial plans and forecasts.•Aided the buyer in assortment and category planning.•Keeps up to date on product information regarding fits, fabrics, sizes and current season trends•Place orders for the department based on sales and latest market trendsAccomplishment:•Managed a regional sales staff of 60-120 Members.•Performed detailed reviewed of high and low performing products.•Performed a team productivity of delegating tasks for each employee.•Performed the shop floor in productive manner, speed of assisting, replenishment, greeting, engagement, understand customer needs.

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  M. H. Alshaya Co.

  • Kuwait
  • Retail
  • 700 & Above Employee

  • SM In Charge, BATH & BODY WORKS limited brands

    • Oct 2010 - Nov 2012

    Customer service & Operation:•Providing the highest level of customer service and engagement technique.•Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development, Customer Sales Leader (CSL).•Manged store audit checklist of 186 tasks on weekly basis.•Managed all admin and operation work on daily basis.•Completed weekly online schedules according to company policies (HRSSI).•Managed a regional sales staff of 30-40 team players.Visual Merchandising:•Shared product knowledge with customers while making personal recommendations.•Assisted the VMM every 2 weeks (night shift) in gathering and moving materials and equipment for the new shop layout.•Performed detailed reviewed of high and low performing products.Sales & Stock Management:•Led sales calls with team members to establish sales and customer retention goals.•Generated monthly and annual sales reports.•Manage and control seasonally and yearly inventories.•Organized and located inventory and updated store spreadsheets.•Manage and schedule receiving shipments on daily basis.Accomplishment:•Presented company goals and objectives to new principals.•30-45 minutes daily briefing for each shifts (morning & afternoon), and weekly training.•Coached and mentored 40 Staff members by offering constructive feedback and taking interest in their long-term career growth.•Recruited and hired 20 staff for the store opening in Amman-Jordan.•Trained all new managers on store procedures and policies, product knowledge.•Managed a 3,000,000,000 $ Sales portfolio.•Achieved 110% of quota within the first year of the opening as store in charge.•Opened a new stores location and assisted in recruiting and training new staff.•Completed a series of training sessions to advance from Assistant Manager to SM.•Determined staff promotions and demotions, and terminated employees when necessary.

  • Product Manager, RIVER ISLAND

    • Jan 2009 - Sep 2010

    Sales & Visual Merchandising:•Managed projects according to timeline and seasonal changes.•Guided customers in choosing items that reflected personal style and shape.•Explained information about the quality, value and style of products to Influence customer buying decisions.•Replenished floor stock and processed shipments to ensure product availability.•Designed displays to make the store experience interactive and engaging.•Recommended fresh styling ideas to the Area visual merchandising manager.•Arranged items in favorable positions and areas of the store for optimal sales.•Work with the visual team to deliver and maintain exemplary standards of visual merchandising in store.•Displays, maintaining the most effective visual merchandising standards including for promotions and all other general visual presentation opportunities across all operating markets. •Reporting to senior merchandising & operation manager on out of stock items, slow seller, or price sensitivities.Accomplishment•Trained staff to deliver outstanding customer service based on style, body shape, trends, customer needs.•Performed the highest standards of visual merchandising.

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  NESK Group of Trading Projects

  • amman,jordan

  • Assistant Store Manager at Okaidi, Mango

    • Dec 2006 - Jan 2009
    • amman,jordan

    -Eight months of working as sales associate and shifted to ASM position.Sales & Visual Merchandising, Operation:•Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.•Administered all point of sale opening and closing procedures.•Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.•Facilitated monthly and quarterly physical inventory counts.•Reorganized the sales floor to meet company demands•Managed staff schedules for all shifts and events to minimize overtime costs.•Assist in floor moves, merchandising, display, maintenance, and monitoring floor stock.•Participate in year-end inventory and cycle counts.

• 

  3's company (local)

  • Amman, jordan

  • Sales Associate

    • Aug 2003 - Nov 2006
    • Amman, jordan

    Customer service, sales, merchandise.