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Qamar Rizvi profile image

Qamar Rizvi

Customer Service Associate at Worldwide Flight Services (WFS)
Intro Book
Qamar Rizvi, a seasoned professional with 3 years 9 months of experience in customer service, operations, and management, holds a degree in Marketing and Journalism, and is proficient in multiple languages, including English and Urdu.
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Location
Las Vegas, Nevada, United States, US
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Bio

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Qamar Rizvi is a seasoned executive with extensive experience in customer-facing roles, driving operational efficiency, and leading teams to achieve exceptional results. As a Customer Service Associate at Worldwide Flight Services (WFS), he has honed his skills in self-service check-in, documentation verification, and issue resolution. Prior to this, Qamar held various positions, including Road Supervisor at WhittleseaBell Trans, where he oversaw safety procedures and incident reporting, and Office Manager at Central Valley Dermatology, where he streamlined processes and managed staff. Most recently, he served as Passenger Services Supervisor at Pakistan International Airlines, where he supervised employees, coordinated with airport staff, and ensured on-time flight departures. Qamar holds a Marketing Skills Certification from Fresno City College and a Journalism degree from the University of the Punjab.

Credentials

  • Marketing Skills Certification
    Fresno City College

Experience

  • Worldwide Flight Services (WFS)
    • France
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Associate
      • Oct 2020 - Present

    • Passenger Service Agent
      • Oct 2020 - Oct 2020

      -Assist passengers with self-service check-in kiosks-Inspect and verify passenger documentation-Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations -Operate computers and specialist equipment such as air-bridge, scanners and airline specific software -Produce work-related documentation when required

  • WhittleseaBell Trans
    • Las Vegas, Nevada, United States
    • Road Supervisor
      • Aug 1996 - Mar 2020
      • Las Vegas, Nevada, United States

      -Investigate and prepare auto accident reports-Communicate with law enforcement and emergency responders-Supervise in compliance with company policies-Adhere to companies safety procedures-Log daily incident reports-All other assignments as directed by the Operations Manager and General Manager

  • Central Valley Dermatology
    • Fresno, California, United States
    • Office Manager
      • Apr 1994 - May 1996
      • Fresno, California, United States

      -Integrate rules into company processes to improve operations and manage work orders-Perform billing and reporting functions for office-Track and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records-Hire, manage, develop and train staff, establish and monitor weekly goals, conduct performance reviews and administer salaries for staff-Optimize organizational systems for payments, collections, AP/AR, deposit and record keeping

  • Pakistan International Airlines
    • Lahore, Pakistan
    • Passenger Services Supervisor
      • Jun 1974 - Apr 1994
      • Lahore, Pakistan

      -Supervise employees at check-in counter -Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance-Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions-Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback-Ensure on-time departure of flights-Coordinate with ramp services, baggage services, catering, cabin crew, and flight operations Resolve passengers challenges in timely manner-Facilitate ramp handling in liaison with all airport staff to expedite departures-Train and mentor employees-Supervise cargo freight handling-ULD inventory control

Education

  • Fresno City College
    Marketing
  • University of the Punjab
    Journalism

Suggested Services

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Industry Focus. “Aviation and Aerospace”

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