Experience

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  The Colby Group

  • Business Assistant

    • Sep 2023 - Apr 2024

    - Calendar management and setup appointments for the executives- Travel Management - research flights, hotels, car rental, etc.- Identify and build new leads and potential customers using Apollo.io and Seamless- Provide admin support, including web research, drafting documents, address client inquiries, and managing files.- Assist with project management tasks, such as tracking deadlines, coordinating team members, and ensuring deliverables are met.

• 

  Interlight

  • Ecommerce Assistant

    • Sep 2021 - Dec 2022

    - Customer Service (Walmart / eBay) - Responsible for handling customers’ inquiries, messages and after-sales concerns such as order cancellations, returns & refund via a CRM.- Assist Purchasing / Drop Shipping team source online of items that are currently Out of Stock or charging more than the company’s selling price.- Daily monitoring and updating of eBay listings prices- Listing Optimization

• 

  INFINIQUE CREATIONS

  • Amazon Account Specialist

    • Jan 2021 - Oct 2022

    - Manage Amazon & Walmart Accounts- Listing Optimization and Keyword Research using Helium 10- Order Fulfillment / Processing- Inventory Management- Customer Service - Promptly respond to buyer's complaints, messages & Inquiries. Handle after-sales concerns such as cancellations, return and refund

• 

  Security Bank Corporation

  • Philippines

  • Sales Officer

    • Jan 2017 - Jan 2020
    • Philippines

    - Prospect and build new leads through door-to-door and Tele-marketing- Achieve a monthly upsell and cross-sell sales target- Handle customer's inquiries, complaints, and after-sales concerns

• 

  Globe Group

  • Philippines
  • Telecommunications
  • 700 & Above Employee

  • Customer Service Specialist

    • Jan 2016 - Dec 2016

    - Handling customer complaints- Processing orders and transactions- Collecting and analyzing customer feedback- Maintaining a database of customer information- Promote goods or services

  • Sales Administrator

    • Jun 2013 - Jan 2016

    - Provide general clerical and admin support to the VP of Sales- Email & Calendar Management such as arrange workmeetings & appointments for the sales team & provide presentation materials needed for the meeting- Travel Arrangements and Event planning