Experience

• 

  Netrika Consulting India Pvt Ltd

  • Gurugram, Haryana, India

  • Assistant Manager - PES

    • Apr 2022 - Present
    • Gurugram, Haryana, India

• 

  Integrity Verifications Inc

  • New Delhi, Delhi, India

  • Team Leader

    • Jan 2019 - Apr 2022
    • New Delhi, Delhi, India

• 

  Helloverify

  • Noida Area, India

  • Team Leader

    • Nov 2013 - Dec 2018
    • Noida Area, India

    o Dynamic professional with nearly 5 years of experience in Operations, Customer Service, Team Management, Vendor Management and employee background screening. o Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of the company. o Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines.o Preparation of Report using softwares such as Oniverify.o Proven track record of managing processes, streamlining workflow & creating team work environment to enhance productivity innovatively. o Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. o Ensuring the achievement of delivery & service quality norms for all clients.o An effective communicator with excellent relationship building skills and strong analytical, problem solving & organizational abilities.o Handling a team of 15-20 personnel’s and Publish dashboard on designated time during the day.o Examining identity proof documents to assess whether they are credible or not.o Work with IT team on system annexure report.o Creating new innovative ideas for generating quality reports.o Submit reports to QC team on time and Communicate with the revert teams for open data.o Managed achieving more than 90% SLA target in delivering services with operational task of closing Verifications within TAT.o Excellent skills in conducting training programs for development of both the individual and industry.