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Purva Singhani

Vice President - Customer Experience Management at HDFC ERGO General Insurance
Intro Book
Insurance industry expert with experience in customer experience management and operations.
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Location
Mumbai, Maharashtra, India, IN
Skills
  • Team Management
  • Customer Service
  • Grievances
  • Operations Management
  • Complaint Management
  • Show all
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Bio

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Topline AI
Purva Singhani is a seasoned insurance professional with over 15 years of experience in customer experience management, operations, and vendor management. She has held various leadership positions in top insurance companies, including Vice President at HDFC ERGO General Insurance and Director at Morgan Stanley.

Experience

  • HDFC ERGO General Insurance
    • Mumbai, Maharashtra, India
    • Vice President - Customer Experience Management
      • Apr 2021 - Present
      • Mumbai, Maharashtra, India

  • Morgan Stanley
    • Mumbai, Maharashtra, India
    • Director - Global Loan Services
      • Apr 2020 - Apr 2021
      • Mumbai, Maharashtra, India

  • HDFC Ergo General insurance
    • Mumbai Area, India
    • Senior Manager - Customer Experience Management
      • Oct 2010 - Feb 2017
      • Mumbai Area, India

      Customer Care and Escalations Management

  • Reliance General Insurance
    • Mumbai Area, India
    • Manager - Corporate Operations
      • Apr 2007 - Oct 2010
      • Mumbai Area, India

  • Deutsche Bank AG
    • Assistant Manager
      • Nov 2005 - May 2006

      Branch Operations

  • ICICI Bank Limited
    • Officer
      • Nov 2002 - Oct 2005

      Branch operations

  • Convergys
    • New Delhi
    • Customer Care Officer
      • Jun 2002 - Nov 2002
      • New Delhi

      Customer Service for AT&T process

  • ..
    • .
      • 1900 - 1900

Education

  • SCDL
    PGDBA, SCDL
  • Delhi University
    B.Com (Hons)
  • 1985 - 1998
    Air Force Bal Bharti
    Senior Secondary

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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