Experience

• 

  Indicia Worldwide

  • London, England, United Kingdom

  • Regional Account Director Indicia Worldwide

    • Jun 2018 - Present
    • London, England, United Kingdom

• 

  Adare International

  • Hinckley

  • Client Services Director

    • Jan 2017 - Dec 2017
    • Hinckley

    Responsible for leading, managing and developing 6 Key Client Contracts with an annual revenue of £10M across the Corporate, Retail, Charity, Financial Services, Public, Travel and Healthcare Sectors. Core service areas: Print including POS, Packaging, Direct Mail, Creative Services, Digital Solutions, Warehousing and Fulfilment. Coaching and mentoring 22 Client Services team to ensure excellent service provided and KPI’s met or exceeded at all times. Inspiring large teams to deliver excellent service and drive growth in existing and new services.• Successfully implemented a Charity Sector client into my portfolio of clients.• Successfully transitioned ‘at risk’ Retail account under my management due to poor historical service issues.• Produce P&L’s and Contract Renewal Proposal documents for three key clients that led to successful retention of business. • Developed a leadership alignment approach for clients and employees with a communication plan, which increased the awareness of a major organisational restructure that included migrating stock from Hinckley to Southam Warehouse; closely followed by an office move involving 22 Client Service team members to a successful transformation.• Provided leadership alignment and organisational readiness approach for the successful implementation of a key technology migration project, which affected over 30 clients.

• 

  Anton Group

  • Laindon, Essex

  • Business Development Manager

    • Jun 2016 - Nov 2016
    • Laindon, Essex

• 

  RR Donnelley

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Account Director

    • Jan 2006 - Apr 2016

    Leading a portfolio of 10 accounts in the Corporate sector (including one Global and one EMEA) across multiple Marketing Communication service lines including creative, Print, POS, Direct Mail, Digital solutions, Inbound and Outbound BPO services. Inspiring large teams to deliver excellent service and drive growth. Key focus areas:Contract development – to increase profitability of all clients; develop new value propositions P&L/budgetary management – total ownership of all financialsService delivery – management of all delivery teams and ultimate accountabilityNew contract implementation – ownership of process from bid to ‘business as usual’

  • Head of Client Services

    • Aug 2003 - Jan 2006

    Responsible for the service delivery of 25 key clients across a number of business sectors Delivering operational excellence within client services and procurement in support of a sales budget of £20MManagement of Offshore team relationshipResponsible for the delivery of operational best practice adherence and SOX compliance across the businessResponsible for the performance and personal and professional development of a team of 22 employeesReview and implement process efficiencies and drive changeContribute to the process for new business wins and contract renewalsManagement and support of implementation of new contract winsOwned client relationship for 3 key clients with full P&L and contract renewal responsibility

• 

  RR Donnelley Global Document Solutions

  • Client Service Manager

    • Oct 2001 - Jan 2006

  • Team Leader

    • Nov 2000 - Oct 2001

• 

  RR Donnelley

  • Huntingdon

  • Account Manager

    • Mar 1998 - Nov 2000
    • Huntingdon

• 

  Johnson Matthey

  • Wembley

  • Head of Customer Service

    • 1979 - 1988
    • Wembley

• 

  Johnson Matthey Metals

  • Wembley

  • Customer Service Manager

    • 1976 - 1988
    • Wembley