Experience

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  Omni Boston Hotel at the Seaport

  • Boston, Massachusetts, United States

  • Concierge

    • Aug 2021 - May 2022
    • Boston, Massachusetts, United States

    Part of the amazing Opening Team. Stocked the desk with maps, guides, and brochures. Made walking maps/restaurant lists of the Seaport area and updated outlet hours of the hotel seasonally as it changes through out the year. Assist in arranging for restaurant reservations and transportation as required by guests. Reach out to guests in house on food delivery, parcels, special deliveries, etc. Ensure the lobby is maintained, clean and tidy, partnered with the Housekeeping Department. Kept an eye on the lobby water and fill it up as needed. Interact with other departments to ensure that guests’ needs are satisfied. Proactively seek out ways to improve the hotel experience for our guests. Handle all special requests; i.e. flowers, amenities, gifts, rental cars, forwarding luggage, sight-seeing tours, etc. Respond swiftly and effectively in emergency/safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

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  NFC Amenity Management

  • 345 Harrison Ave

  • Concierge Director

    • Jun 2019 - Aug 2021
    • 345 Harrison Ave

    An essential worker during Covid-19 pandemic. Assures all workspace areas shared with others after each shift are cleaned, hand sanitizer and wipes are stocked at all common areas in the complex. Oversees 585 units in an apartment complex with 1500+ residents, 200+ pets, and incoming guests on a daily basis. Balance all residents weekly incoming tasks, from housekeepers, guests, gatherings, personal trainers, dog walkers, and grocery deliveries. Responsible for the Concierge Operations are operating effectively and in accordance with Property Management and Board of Directors' expectations. Ensures 5 Diamond Performance Standards are followed by team members. Maintain consistency by all team members of enforcing rules and regulations established by management or HOA. Balance budgetary, payroll compliance, and cost control responsibilities by using company’s Approved Team Scheduler on ADP Workforce and Excel spreadsheet. Recruits, trains, motivates, supervises and mentors team members - leads by example. Provide necessary support, training, and counseling as needed. Ensures that all team members are trained to react intelligently and quickly to all emergency situations. Monitors and reviews daily employee’s performance. Manage employees' schedule planner, time cards, and audits through ADP Workforce Now. Organize and attention to detail from beginning to the end, follow-up on each project undertaken.

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  Sheraton Hotels & Resorts

  • Boston, Massachusetts

  • Concierge

    • Aug 2015 - Jun 2019
    • Boston, Massachusetts

    Largest hotel in New England with 1,220 rooms. Improve concierge performance through training and conference, attention to detail and empathetic problem-solving methods. Create and update tasks on MS Shift. Resolve guest conflicts in a professional courteous manner. Inventory and order business supplies. Manage all IT Support. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries. Assist Guest Service Manager with major conference arrangements. Daily financial reporting. In charge of guest database and stay schedule. Point person for corporate client relations and reviewing guest feedback posted online. Handled in-person guest complaints.

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  Beth Israel Deaconess Hospital - Milton

  • Milton, MA

  • Dietary Aide (Intern)

    • Jan 2017 - Apr 2017
    • Milton, MA

    Assist in food preparation and food service programs.Help Michele Morgan, RD with nutritional programs for patients in various health condition

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  UNIQLO

  • Natick, MA

  • Sales Representative

    • Aug 2014 - Aug 2015
    • Natick, MA

    Process inventory, promotional changes, transfer out shipments, cashier, customer service, and alterations.

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  Barmakian Jewelers

  • Greater Boston Area

  • Data Entry/Jewelry Inventory

    • Oct 2011 - Jun 2015
    • Greater Boston Area

    Enter jewelry inventory and verify certified GIA/EGL diamonds. Assist the office manager with invoices and jewelry shipments.

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  Coldwell Banker Real Estate

  • San Francisco Bay Area

  • Receptionist

    • Aug 2008 - Feb 2011
    • San Francisco Bay Area

    Answer multiple phone lines, fax, file, sort mail, and update rosters.Accounts Payable for the office.Assisted agents with sign request, update property inventory, order business cards, riders, name tags, and help with market property flyers/postcards.Identified new office-supplies vendor, resulting in cost savings of 35 percent.

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  Taylor Bean & Whitaker Mortgage Corporation

  • Greater Boston Area

  • Quality Control Auditor

    • Jan 2008 - May 2008
    • Greater Boston Area

    Temp Position from Spherion Agency. Call and Confirm Verification of Employment (VOE) for the closer to process clients' mortgage.

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  "Xerox" ACS Unclaimed Property Clearinghouse

  • Greater Boston Area

  • Account Administrator

    • Jun 2007 - Jan 2008
    • Greater Boston Area

    Temp Position from Spherion Agency. Information services department. Request property for transfer agents and debit down property requests.

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  Beacon Hill Skate Shop

  • Greater Boston Area

  • Store Manager

    • 2004 - 2008
    • Greater Boston Area

    Manage the shipments and deposits.Handle invoices and shipments.Schedule employees' work hours weekly and manage payroll.

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  Tufts University

  • Greater Boston Area

  • Administrator Assistant

    • Jan 2007 - Jun 2007
    • Greater Boston Area

    Temp Position from Spherion Agency. File, answer the phone, data entry, prepare invitations, mail newsletters out to students and their family members about upcoming events. Organize upcoming events, prepare equipment, reimbursements, and manage events.

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  Tech Boston (Consulting Group & Student Advisory Board)

  • Greater Boston Area

  • Teachers Aide

    • Sep 2006 - Jun 2007
    • Greater Boston Area

    Teach elementary children how to use computer to the advance level at a young age and tutor after school

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  Hollister Co.

  • Greater Boston Area

  • Inventory Specialist

    • Oct 2004 - Dec 2005
    • Greater Boston Area

    Overstock and Cashier, put sensors on products, organize inventory, provide excellent customer service, and fast checkout. Worked with the Rehab team to help organize and grand open the first Hollister Co in Cambridge, MA