Experience

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  DigiBoxx

  • India
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Customer Support Manager

    • Dec 2020 - Present

    Customer Support Specialist responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities. Responsible for establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures. interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Defined and set up superior customer service for DigiBoxx. Determined and set up the channels to set up customer support. Ensure to measure customer service performance for a good customer experience.

  • Customer Support Manager

    • Dec 2020 - Present

    Customer Support Specialist responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities. Responsible for establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures. interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Defined and set up superior customer service for DigiBoxx. Determined and set up the channels to set up customer support. Ensure to measure customer service performance for a good customer experience.

• 

  Oriental Cuisines Pvt Ltd

  • Bengaluru, Karnataka, India

  • Loyalty Marketing Manager

    • Feb 2018 - Jul 2018
    • Bengaluru, Karnataka, India

    Worked with brands, internal stakeholders, and 3rd party partners to lead, drive and execute reward creation and maintenance for all restaurants of Oriental Cuisines. Define loyalty offers strategy in partnership with analytic and partner engagement teams to maximize ROI while staying within budget constraints. Managed rewards program P&L and quarterly forecasting process. Designed and managed communications strategy focused on attracting, developing, and retaining customers.

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  Mobiquest Mobile Technologies Pvt Ltd, Bangalore

  • Bengaluru, Karnataka, India

  • Assistant Manager CRM

    • Oct 2015 - Feb 2018
    • Bengaluru, Karnataka, India

    Managed all South client's service associates and led weekly discussions to facilitate the establishment of loyalty programs and goals for the campaigns. Served as the subject matter expert for loyalty programs, keeping abreast of industry and competitive trends, to help guide future program enhancements.

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  Hashconnect Integreated Services

  • Bengaluru, Karnataka, India

  • Customer Service Manager

    • Apr 2013 - Sep 2015
    • Bengaluru, Karnataka, India

    Provide a high level of service to all internal and external customersProvide assistance in problem resolution processes and provide status to all teammembers on the progress of customer implementations. Perform duties to meet established job standards.Develop and maintain multi-level customer relationships.Perform monthly and yearly sales forecasting tasks for sales teams.Proactively manage and grow a portfolio of assigned customers

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  Hewlett-Packard

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Customer Service Associate

    • Nov 2010 - Apr 2012

    : Managing after sales operations, taking care of the orders End to End from processing the order to delivery.▪ Customer Engagement▪ Order Cleaning▪ Customer Query & Resolution▪ Financial & Physical Claim resolution▪ Financial Inventory

  • Sales Support Analyst

    • Jun 2007 - Oct 2010

    Managing sales coordination for deal creations and training Business Partners.Deal Creation : Managing deal coordination for south sales teamTraining : Orientation with HP Business Partners

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  System Tech India

  • Bangalore

  • Sr. Sales Coordinator

    • Nov 2004 - Mar 2007
    • Bangalore

    Managing after sales operations, taking care of the orders End to End from processing the order to delivery. Order Packaging : Responsible for formulating all order packages. Delivery Management : Coordinating with distributors & vendors on delivery of the orders.

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  Digicom System Pvt Ltd

  • Bangalore

  • Sales Coordinator

    • Apr 2001 - Oct 2003
    • Bangalore

    I had been part of backend team for pre sales operations.Organized and coordinated sales team review meetings.Negotiated prices with the vendors and distributors as per sales requirements.Generated monthly compliance reports and presented the same to the management.