Experience

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  Stay at Alice Springs Hotel

  • Alice Springs, Northern Territory, Australia

  • Operations Manager

    • Sep 2022 - Present
    • Alice Springs, Northern Territory, Australia

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  Mercure Hotels

  • France
  • Hospitality
  • 700 & Above Employee

  • Assistant General Manager

    • Sep 2021 - Sep 2022

    Two years of experience as Front Office Manager and one as Asst. General Manager.Responsible for all aspects of operations at the hotel and to provide support to the General Manager. Direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.Assists the General manager in resolving guest complaints and service recovery process.Adhere to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Build strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.Assisting in residential sales as and when required and development with strong sales prospects.Select or assist in the selection of hotel staff and completes all new hire paper works.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.Resolve guest problems quickly, efficiently, and courteously.

  • Front Office Manager

    • Jul 2020 - Aug 2021

    Assist the General Manager in the achievement of company goals.Responsible for the supervision and control of all front office personnel, ingeneral duties and in their communication with guests, public and hotelstaff. Ensure the overall efficient performance of the front officedepartment and the security of all monies and keys and guests. Ensureguest satisfaction is maximised at all times.

  • Front Office Duty Manager

    • Jun 2020 - Jul 2020

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  Voyages Indigenous Tourism Australia, Sails in the Desert

  • Yulara, Australia

  • GUEST SERVICES ATTENDANT

    • Oct 2019 - Apr 2020
    • Yulara, Australia

    -Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently.- Operate switchboard functions, handling all calls promptly and professionally.- Process hotel charges to guests’ accounts, ensuring bills are accurate and that payments are processedcorrectly and securely.- Resolve customer complaints to the customer’s satisfaction within your level of training and authority.- Manage any after-hours reservations.

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  Hampton by Hilton Lima

  • Lima, Perú

  • FRONT OFFICE - OPENING TEAM

    • May 2019 - Oct 2019
    • Lima, Perú

    - Train, supervise, plan and coordinate all service procedures related to the front desk operations.

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  Meliá Hotels International

  • Lima, Peru

  • FRONT OFFICE

    • Oct 2015 - May 2019
    • Lima, Peru

    - Team leader on duty.- Night Auditor.- Keep track of the daily work and provide training to the new staff.

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  Swissotel Lima

  • San Isidro, Lima

  • EXECUTIVE LOUNGE ATTENDANT

    • Apr 2015 - Jul 2015
    • San Isidro, Lima

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  Princess Cruises

  • Southampton, Inglaterra, Reino Unido

  • FOOD SERVER

    • Feb 2014 - Jan 2015
    • Southampton, Inglaterra, Reino Unido

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  Royal Caribbean International

  • Fort Lauderdale. Florida. USA

  • NIGHT AUDITOR

    • Mar 2011 - May 2013
    • Fort Lauderdale. Florida. USA

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  Darden Restaurants

  • South Burlington. VT. USA

  • HOSTESS

    • Nov 2009 - Sep 2010
    • South Burlington. VT. USA

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  Holiday Inn Express

  • South Burlington. VT. USA

  • Breakfast Attendant / Housekeeping

    • Sep 2009 - Sep 2010
    • South Burlington. VT. USA

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  Promperu

  • Chiclayo. Peru

  • Tourist Assistant

    • 2008 - 2009
    • Chiclayo. Peru