Experience

• 

  Zamtel

  • Lusaka

  • Key Account Manager

    • Jan 2018 - Present
    • Lusaka

    My main duty as a Key Account Manager for Zamtel Enterprise Business Unit Specifically the Banking Portfolio, is to secure lucrative business for the organization through proactive business growth based on a foundational framework.As the manager of enterprise accounts. My duties involve implementing client acquisition and retention strategies to help the Segment meet its revenue, profitability, and customer satisfaction targets

• 

  Zambia Telecomunications Company Limited

  • Retail and Customer Service Consultant

    • Dec 2010 - Jan 2018

    Provide service to all walk in customers to the retail Outlet according to set Customer Care standards and KPI’s while adhering to revenue assurance guidelines and set standard Operating processes and procedures• Develop rapport and strong relationship with all customers to develop a long-term association with the company for increased sales, customer loyalty and retention.• Ensure that every interaction with customers is a positive experience and endeavor to cross sell and up sell other company products and services.• Follow up all Customer Service requests/complaints with other departments to ensure that they are resolved in a timely manner and providing feedback to customers.• Promote and maintain a high quality, professional, and service oriented Company image to customers.• Identify and highlight major issues faced by Zamtel customers to the Retail Manager and follow up to ensure that they are resolved. • Log major customer complaints and feedback on promotions registered and provide a report to the relevant stakeholders for follow up.• Promptly inform the Team Leader in case of sudden stock outs of various products e.g scratch cards, phones e.t,c• Ensure that all the days’ transactions are balanced/reconciled and revenue is handed over to the team leader before checking out.• Seek feedback from clients/ stakeholders regarding improvements on quality and customer service standards.

• 

  Phils Number Plates

  • Accounts Assistant and Administration Officer

    • Jan 2010 - Dec 2010

• 

  World Pack Tools

  • Administration Assistant

    • Jan 2009 - Dec 2009

• 

  Barclays bank

  • Lead Generator

    • Jan 2008 - Dec 2008