Experience

• 

  Wayfair

  • United States
  • Retail
  • 700 & Above Employee

  • Senior Business Account Manager

    • Jul 2014 - Present

  • Merchandising Operations Analyst

    • Jun 2013 - Jul 2014

    Perform Quality Assurance processes on online product catalog to ensure accuracy of details on customer facing website.Improve Wayfair.com site functionality by assigning class and attribute details to listed products.Continuously edit and upload product content and image data to Wayfair.com to ensure the integrity of website details.

  • Sales Consultant Tier II

    • Jun 2008 - Jun 2013

    I generate an annual net revenue of $963,000 while managing accounts and building clientele across Inbound and outbound sales consultant of modern and outdoor furniture, home medical equipment and home goods with annual net revenue of $963,000.Account management and relationship building with clientele across extensive product categories.Successfully met and surpassed departmental performance metrics within a dynamic environment that demands constant adaptability.Acted as a liaison between customers and internal teams to ensure a smooth customer experience by testing proposed site functionality changes.

• 

  Northeastern University

  • Operations Assistant

    • Apr 2008 - Nov 2008

    Facilitated the I-20 processing for Advisors by inputting all essential academic and personal data of incoming students and by producing profiles into the SEVIS system for the authorized advisors to activate the students’ records.Assisted visitors of the institute with issues pertaining to their ...

• 

  Pawtucket Police Department

  • Municipal Court Personnel

    • Jul 1999 - Sep 2007

    Initiated the electronic cataloging of older arrest reports to more efficiently organize the records department and assist the general public. Contributed to the increase rates of moving violation payments by notifying offenders with warrant letters.Directed attendees to the appropriate departmen...