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Prince Dey

Business Development Manager at ACCURATE SHEET METAL LTD
Intro Book
Prince Dey, a seasoned Business Development Manager with 3 years of experience, holds an MBA from ISBM, and is proficient in Bengali, Hindi, and English, with skills in Team Management, Technical Support, and Customer Service.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Languages
  • Bengali Native or bilingual proficiency
  • Hindi Full professional proficiency
  • English Professional working proficiency
Skills
  • Team Management
  • Technical Support
  • Customer Service
  • Telecommunications
  • Customer Relationship Management
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Bio

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Prince Dey, a seasoned business leader, has spearheaded marketing and sales initiatives across continents, driving growth and expansion at ACCURATE SHEET METAL LTD. As Business Development Manager, he successfully handled marketing and sales responsibilities, leveraging his expertise in team management, technical support, and customer service. Prior to this role, Prince Dey held positions as Operations Manager at Pioneer Scans, where he monitored and guided sales, marketing, and day-to-day operations. He also served as a Center Manager at EduBridge Learning Pvt. Ltd., providing training on retail management and soft skills. Holding various certifications, including Train The Trainer for Retail, Train The Trainer, and ESOP, Prince Dey has honed his skills in leadership, management, and customer relationship management.

Credentials

  • Train The Trainer for Retail
    National Institute of Technical Teachers' Training and Research, Kolkata
    Oct, 2017
    - May, 2026
  • Train The Trainer
    ISTD - International Society for Trainers & Developers
    May, 2015
    - May, 2026
  • ESOP
    NIRDPR-DDUGKY
    Apr, 2020
    - May, 2026
  • TOT
    Retailers Association's Skill Council of India
    Mar, 2019
    - May, 2026

Experience

  • ACCURATE SHEET METAL LTD
    • Lusaka, Lusaka Province, Zambia
    • Business Development Manager
      • May 2021 - Present
      • Lusaka, Lusaka Province, Zambia

      Handling the Marketing and Sales Continent wise

  • Pioneer Scans
    • Kolkata, West Bengal, India
    • Operations Manager
      • Nov 2020 - Apr 2021
      • Kolkata, West Bengal, India

      Monitoring & Guiding all Center Head's for Sales, Marketing & Day to Day Operation related works.

  • Empower Pragati Vocational and Staffing Private Limited
    • Kolkata Area, India
    • Center Manager
      • Dec 2019 - Oct 2020
      • Kolkata Area, India

      Handling center's daily work schedule, training team, mobilization team, placement team as per DDUGKY norms

  • EduBridge Learning Pvt. Ltd.
    • India
    • Education Administration Programs
    • 700 & Above Employee
    • Center Manager
      • Jul 2019 - Dec 2019

      Handling Centre Operation, Team Management, Mobilization & Placement

    • Senior Retail Trainer
      • Feb 2018 - Jun 2019

      Providing Training on Retail Management

  • Empower Pragati Vocational and Staffing Private Limited
    • Siliguri
    • Retail Trainer
      • Jul 2016 - Dec 2017
      • Siliguri

      Provide training to the student about Retail Management, Soft Skill & Communicative Skill

  • Orion Edutech Pvt. Ltd.
    • Habra
    • Soft skill & Management Trainer
      • Jul 2015 - Jun 2016
      • Habra

      Providing training about Voice & Accent, Business Communication, Retail Sales, Principal & Practice Management, Customer Relationship, Sales & Marketing, HR ManagementProvide right placement to the right candidate, provide the clients skilled candidate from certified student data-pool.

  • Quivan Skill Empowerment Pvt. Ltd. - India
    • Kolkata
    • Soft Skill Trainer
      • May 2014 - Jun 2015
      • Kolkata

      Providing the Soft skill& Communicative Skill training to ITI Students & Different Govt. Project Trainees as well.Providing training about Voice & Accent, Business Communication.Provide right placement to the right candidate, provide the clients skilled candidate from certified student data-pool.

  • Kochar Tech
    • VIP HALDIRAM, KOLKATA
    • Senior Technical Support Executive
      • Apr 2013 - May 2014
      • VIP HALDIRAM, KOLKATA

      Help Customer for their problem related to Blackberry Internet Service - L1, L2 & L3 & Blackberry Enterprise Service - L1 & L2Handling queries and service related issues.Maintaining the floor issues when there is no supervisor available on the floor.Taking daily Briefing sessions on any product & process related task.Helping my supervisor at any urgent requirement e.g. auditing calls, Maintaining SLA’s, looking after the AHT of new Agents etc.

  • Aegis Limited
    • Kolkata & Jamshedpur
    • Customer Care Representative
      • Mar 2011 - Aug 2012
      • Kolkata & Jamshedpur

      Handling Customers & their query & complain of Uninor Kol & RoWB, AIRTEL DIGITEL TV - PAN INDIAHandling queries and service related issues.Maintaining the floor issues when there is no supervisor available on the floor.Taking daily Briefing sessions on any product & process related task.Helping my supervisor at any urgent requirement e.g. auditing calls, Maintaining SLA’s, looking after the AHT of new Agents etc.

  • Reliance Life Insurance Company Ltd.
    • Saltlake, Kolkata
    • Insurance Advisor
      • Aug 2008 - Mar 2011
      • Saltlake, Kolkata

      Selling Life Insurrance & ULIP to Customers.

Education

  • 2017 - 2019
    INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
    Master of Business Administration - MBA, Retail Management
  • 2011 - 2011
    IQST Skill School
    Customer Sales Associate, Customer Service Management
  • 2007 - 2010
    Sree Chaitanya College of Science & Arts
    Bachelor of Arts (B.A.), General Studies
  • 2005 - 2007
    Prafullanagar Vidya Mandir
    Higher Secondary, ARTS
  • 1999 - 2005
    Habra Model High School
    10 th, General Studies

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