Experience

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  Centric Data Private Limited

  • Harare, Zimbabwe

  • Cloud Solution Specialist

    • Mar 2017 - Present
    • Harare, Zimbabwe

    1.Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.2.Work with the company’s helpdesk on assigned problem/JIRA service desk tickets3.Small level project management4.Install and support Desktops, Laptops, provision Cell Phones and mobile devices5.Backup and replication using Veeam 6.Peripheral devices, including printers, copiers and scanners7.Install telephones 8.Attending to incidents using Jira service desk.9.Support clients on AWS cloud, virtualization using VMWARE.10.Security clients data using One Identity.11.Presales of Veeam, One Identity, AWS, Oracle cloud and Atlassian products.

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  Wirels Connect

  • City of Johannesburg, Gauteng, South Africa

  • Voip Engineer

    • Jan 2016 - Jan 2017
    • City of Johannesburg, Gauteng, South Africa

    1.Good understanding of Key voice quality metrics(Delay, Jitter, packet loss)2.Highly analytical and detail oriented3.Excellent ability to report technical and project status to peers and executive team4.Motivated, organized and professional5.Strong communications skills, verbal and written6.Linux/Unix understanding and ability to navigate through a system, look at logs, etc.'7.Fast learner with ability to self teach and dig through documentation8.Deep understanding of OSI layer and how network conditions affect voice quality

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  telafrica Mobile (Pty) Ltd

  • Midrand , Johannesburg Area, South Africa

  • Junior VOIP Engineer

    • Sep 2014 - Dec 2015
    • Midrand , Johannesburg Area, South Africa

    1.Set up Voip netwok from skretch , adding clients , adding providers , monitoring calls , troubleshooting , and routing server works(linux servers).2.Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment3.Manages the configuration, deployment, and administration of voice and Networking systems including routers, switches, Call Manager, Unity, and Contact Center4.Review network design and configuration and make recommendations to improve functionality, quality and throughout5.Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis6.Develop and maintain operational process and procedure documents and network change management records7.Review network design and configuration and make recommendations to improve functionality and quality8.Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Cisco routers, Cisco switches

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  Intercel Online Africa

  • City of Johannesburg, Gauteng, South Africa

  • Intercel Online Africa

    • Jan 2013 - Dec 2013
    • City of Johannesburg, Gauteng, South Africa

    1.Receive and address error escalations of VoIP network through the ticket system, troubleshoot issues in a timely and accurate manner2.Conduct third-tier level support concerning new products for internal and external customers, train training resource to convey the correct information for client service3.Public Safety Answering Point (PSAP) Voice and Text Deployments and documentationDS0 and T1 build/removal (MACD) Documenting and Building all requests4.Understanding of PRI, SS7 CAMA and SIP signaling – new build and troubleshooting5.Demonstrate the ability to communicate technical concepts to others across all levels of the business

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  NetOne Cellular Private Limited

  • Harare

  • Computer Network Specialist

    • Dec 2011 - Dec 2012
    • Harare

    1.Helpdesk activities , which include email setup , email troubleshooting , lan connections , lan connectivity issues solving , wlan setup , configuration , troubleshooting , network design , windows server management , call centre system management , connecting new shops to the enterprise network , remote fault management.2.Developing and maintaining efficient & effective build deployment environmentProvision of PC and/or Laptop.3.General voice & Data Cabling4.Physical & Virtual Server Infrastructure Estate Management5.Provision of local and distributed file services6.Provision of print services7.Exchange email services with Outlook client etc8.Provide knowledge within a virtual team