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Pretty Camille Servidad profile image

Pretty Camille Servidad

Customer Happiness Champion at Sendle
Intro Book
Pretty Camille Servidad, a seasoned customer service professional with 1 year 3 months of experience at Sendle, holds an Undergraduate degree from Philippine Normal University, and is proficient in multiple languages.
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Location
Parañaque, National Capital Region, Philippines, PH
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Bio

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Pretty Camille Servidad is a seasoned customer experience professional with a proven track record of driving business growth and satisfaction. As a Customer Happiness Champion at Sendle, she has successfully engaged with business customers across multiple global markets, built stable relationships, and resolved complex issues via various support channels. Prior to this role, Camille held various customer-facing positions at TTEC, EXL Service Philippines, and Teleperformance, honing her skills in inbound and outbound customer service, training, and team leadership. She holds a degree in Early Childhood Education and Teaching from Philippine Normal University and has obtained Lean Six Sigma White Belt Certification, Nesting Leader 101, and Trainer 101 certifications from TTEC Leadership Institute.

Credentials

  • Lean Six Sigma White Belt Certification
    Prof. Dr. Marcelo Machado Fernandes
    Jan, 2023
    - Apr, 2026
  • TTEC Leadership Institute: Nesting Leader 101
    TTEC
    Sep, 2022
    - Apr, 2026
  • TTEC Leadership Institute: Trainer 101
    TTEC
    Jul, 2022
    - Apr, 2026

Experience

  • Sendle
    • Customer Happiness Champion
      • Mar 2023 - Present

      • Engaging with business customers across various global markets, building rapport and stable relationships with them• Follow up on deliveries - keeping track of anything that is in a troubled state• Being the first point of escalations via chat, email, phone, and other support channels

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Temporary Trainer
      • Jun 2022 - Dec 2022

      Responsible for training new customer service employees and supporting experienced employees toimprove their performance. Creating educational materials, conducting training sessions, identifyingskill gaps and ensuring learners stay motivated.

    • Customer Live Chat Specialist
      • Feb 2022 - Jun 2022

      Responsible for answering customer inquiries and processing sales for an Australian energy companythru Live Chat.

    • Inbound Customer Service Representative
      • Mar 2021 - Feb 2022

      Responsible for taking inbound calls to answer customer inquiries, process sales and handlecomplaints for an Australian telecommunication company.

  • EXL Service Philippines, Inc.
    • Pasay, National Capital Region, Philippines
    • Inbound Customer Service Representative
      • Sep 2019 - Dec 2020
      • Pasay, National Capital Region, Philippines

      Responsible for taking inbound calls to answer customer inquiries, process payments and file claimsfor a secondary American life insurance company

  • Teleperformance
    • Customer Service Representative II
      • Aug 2017 - May 2019

      Customer Service Representative (Tier 2)Responsible for clearing offline workbaskets prioritizing flight schedule changes, processing refundsand managing customer complaints and dissatisfaction.

    • Customer Service Representative
      • Feb 2017 - Aug 2017

      Customer Service Representative (Tier 1) | TeleperformanceResponsible for taking inbound calls to answer customer inquiries, manage complaints and processorders for an American travel account (flight, hotel and car reservation)

Education

  • 2014 - 2016
    Philippine Normal University
    Undergraduate, Early Childhood Education and Teaching

Suggested Services

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Industry Focus. “Transportation, Logistics, Supply Chain and Storage”

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