Experience

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  ShipEngine

  • Austin, Texas Area

  • API Technical Support Specialist

    • Feb 2019 - Present
    • Austin, Texas Area

    - Support customers and developers for all API system inquires, including extensivetroubleshooting and general questions.-Created bug tickets with JIRA and helped to report and resolve long standing issues reported by our users.- Directly support users to facilitate their development of custom connections using the ShipStation and ShipEngine APIs.- Work with team members and software developers to troubleshoot and test new API integration features before and after launch-Conduct quality assurance testing of our API endpoints.- Provide ongoing technical documentation, coaching, and feedback to internaldepartments.

• 

  Luxe

  • Austin, Texas Area

  • Logistics Coordinator

    • Aug 2016 - Jul 2017
    • Austin, Texas Area

    • Operated the real time management of 30-50 employees to tactically deploy services to customers in an efficient manner.• Responsible for the day-to-day live operations, which included the managing of a large valet workforce, strategic customer matching, lot and asset inventory, customer escalations and in-field troubleshooting.• Communicated cross functionally with 5 city operations teams, in field supervisors and General Managers, overseeing an internal dispatch system to manage everyday logistics.• Oversaw quality assurance and troubleshooting for our proprietary, in-house built logistics platform and iPhone app used to run operations in remote cities.• Worked closely with product, engineering and customer service teams to constantly improve our internal software and processes, as well as the customer facing app and operations to provide the absolute best experience.

• 

  Favor

  • Customer Support Specialist

    • Mar 2014 - Apr 2016

    • Effectively communicated with customers and employees to deliver top level customer service • Analyzed situations to resolve issues and with professionalism • Communicated customer complaints, requests, and feedback to company management• Multi-tasked and managed time effectively to meet customer satisfaction

• 

  LIFETIME FITNESS

  • Office Assistant

    • Dec 2011 - Sep 2014

    -Instructed students through training sessions and swim events-Developed positive and professional relationships with participants and their parents -Efficiently responded to member questions, comments and concerns.-Facilitate in the safety, cleanliness and order of the Aquatics Department

• 

  The University of Texas at San Antonio

  • San Antonio, Texas Area

  • Office Assistant and Media Producer

    • Feb 2012 - May 2013
    • San Antonio, Texas Area

    • Organized and coordinated multiple events each semester for freshmen students• Assisted supervisors with daily administrative tasks • Helped with the recruiting process of peer mentors• Created unique videos and promotional materials for educational and marketing purposes • Facilitated weekly department meetings attended by our employees and managers• Utilized social media to promote events and information to students