Experience

• 

  West Zone Fresh Supermarket

  • Dubai, United Arab Emirates

  • Assistant Buyer & office Admin

    • Jul 2017 - Present
    • Dubai, United Arab Emirates

    · Applying for all the permits from Emaar and Dubai Retails· Handling the renewal of trade license & tenancy contracts.· Preparing all documents for payment vouchers· All the new project work and the documents related to the new project· Local purchase order and delivery follow up· Renewing annual maintenance contract for fire-fighting and fire alarm· Handling all complains of DEWA, fire-fighting, fire alarm, dorma and bakery equipment· Handling all contracts of grease strap, AMC fire-fighting fire alarm, DCD contract, 24x7 smart monitoring and pest control· Assisting the General Manager in email drafting, agreements, formal letters, payment claims, invoices, contractor appointment letter and undertaking letter· Handling all NOC’s for pork, cigarette, signage, DEWA, garbage and fit-outs for new projects· Handling the company’s portal on Dubai Municipality, Emaar, DMCC and DSO· Coordinating with landlords for the meeting, follow-ups and solving issues· Following up with all legal documentation with DMCC and Dubai Municipality· Managing the maintenance department

• 

  Tata Motors

  • Meerut Area, India

  • Customer Service Specialist

    • Jan 2011 - Jan 2014
    • Meerut Area, India

    • Used to coordinate with a sales team of 10 people• Assist customers with information on products and services provided by the company• Demonstrate product features and answer questions regarding price, features and after-sales services• Assist customers’ orders and provide them with delivery options• Assist customers through the payment procedures• Record customers’ contact information in the company database• Provide customers with information on after-sales services and warranties• Handle product recalls, returns and replacements• Working on Analysis report for Channel Partners

• 

  InterGlobe Technology Quotient

  • Gurgaon, India

  • Customer Service Representative

    • Jan 2007 - Jan 2011
    • Gurgaon, India

    • Handling inbound calls related to pre/post-travel queries from Air India & US Airways Customers worldwide• Assisting customer with making reservation/modification/cancellation & Flight Information• Providing Excellent Customer Service• Knowledge of Galileo, Amadeus, Apollo, Worldspan air ticketing software• Read, write & communicate properly effectively with co-workers and the general public• Strong customer service skills with the ability to resolve customer conflicts• Assisting the Manager in implementing sales strategies for the company• Ability to work within company policies and objectives• Accurately recording information on company database and regular reporting back to management