Experience

• 

  Karnataka Bank

  • Assistant Branch Manager – Scale I

    • Sep 1999 - May 2022

    Managed the overall functioning of bank processes,identified areas for improvement, and implementedmeasures to increase customer satisfaction levels● Led a team of 7+ personnel by providing training, engaging inproactive problem-solving, and ensuring compliance withcompany policies● Handled current account deposits, savings accountdeposits, and Retail Deposit cash management andadministrative departments● Followed bank procedures and ensured compliance withbank rules and regulations, including the latest circulars andnotifications● Developed and implemented strategies to penetrate newaccounts and expand existing ones for a wide range ofbanking products and services, in order to meetpredetermined business objectives and targets● Built and maintained positive relationships with clients,ensuring high levels of customer satisfaction by achievingdelivery and service quality standards● Monitored and managed the performance of team membersto ensure efficiency in banking operations and meetingindividual and group targets● Supervised staff in operations such as accountmanagement, customer service, financial operations, andother bank functions.● Assisted customers with various banking needs at the bankfront counter, including deposits, withdrawals, and balancechecks● Adhered to all company standards to ensure that customersreceived optimal care and service while banking at thebranch● Ensured compliance with Know-Your-Customer (KYC)requirements● Worked directly with customers to oversee accountmanagement and troubleshoot any problems that occurred.