Experience

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  Tata ClassEdge

  • India
  • E-Learning Providers
  • 500 - 600 Employee

  • Learning And Development Accelerator

    • Apr 2024 - Present

    Playing a role of a Learning and Development Accelerator, through Training, Mentoring and Coaching. Various Enablement and Catalyst programs for Sales and Service team members. Ready to help, grow and transcend new onboarded Campus to Corporate employees.

  • Academic Consultant (Senior Specialist)

    • Apr 2023 - Apr 2024

    -Fostering strong relationships with customers, ensuring their utmost satisfaction and loyalty-Working closely with diverse teams to facilitate seamless product launches, comprehensive training programs, and valuable feedback sessions-Harnessing my extensive knowledge in Ed-Tech, teacher education, and project management, consistently deliver exceptional services and innovative solutions to exceed client expectations-Actively participating in driving impactful learning and development initiatives at Tata ClassEdge-Demonstrating expertise in understanding and connecting with customers, actively valuing their feedback, and proactively taking action to ensure their utmost satisfaction-Achieving a significant increase in business renewals by leveraging effective customer interactions and relationship-building-Collaborating seamlessly with cross-functional teams to drive successful product launches, conducting comprehensive product training sessions, and facilitating constructive product feedback mechanisms.

  • General Manager - Academic Services West Zone

    • Apr 2018 - Mar 2023

    *CustomerConducted product training sessions for customers on new launches, updates, and novel productsEnsured the optimal utilization of ClassEdge products in schools by orchestrating various engagement activities, interventions, trainings, orientations, and eventsManaged complaint resolution activities efficiently, consistently meeting stipulated timeframes *FinancialDrove sales of teacher training and capacity-building programsBoosted revenues through the delivery of operational service excellence at the zonal and regional levelsStrategically increased wallet share by fostering repeat business, renewals, and upselling of products.*Achievements:Spearheaded noteworthy contributions to L&D initiatives at Tata ClassEdge during FY 2018-19 and 2019-20Achieved top recognition as an Auditor with the "Best Rating" for successfully conducting the Internal ISO 9001:2015 AuditDistinguished as a Certified Trainer entrusted with conducting Leadership sessions for Principals at the "Principal’s Leadership Conclave" in both 2018 and 2019Innovatively developed a Virtual Teaching Mastery Module, enhancing teachers' skills for effective Online TeachingOrchestrated and coordinated the "ClassEdge Classroom Championship," a prestigious National Level Teacher Competition, for eight consecutive years at Tata ClassEdgeDemonstrated a pivotal role in driving functional and financial development at all organizational levels

  • Senior Manager Academic Services

    • Apr 2015 - Mar 2018

    *Customer EngagementEfficiently provided product training, orchestrated diverse engagement initiatives, and managed complaint resolution processes to enhance customer satisfaction and product utilization in schools *Financial GrowthBoosted teacher training and capacity-building program sales, leading to increased revenues at zonal and regional levels. Successfully expanded wallet share through repeat business, renewals, and strategic product upselling efforts.*Achievements:Consistently achieved a top rating of 100% Customer Satisfaction from 2014 to 2016Recognized for "Best Usage of Product" in October 2015, October 2016, and October 2017, serving in the capacity of a ManagerDistinguished for achieving "Best Usage of ClassEdge Solution" across more than 400 ClassEdge Schools in the West zone in 2018Attained the highest Customer Satisfaction Ratings in the Western region, providing comprehensive coverage to all schools

  • Manager Academic Services

    • Nov 2011 - Mar 2015

    *Key Result Areas:Provided comprehensive product training for customers, introducing new launches and updatesImplemented various engagement strategies and training sessions to maximize ClassEdge utilization in schoolsEfficiently managed complaint resolution processes, ensuring timely responses for heightened customer satisfaction.*Achievements:Excelled in optimizing Customer Invoice Collections, earning recognition for "Best Contribution" in November 2014

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  Centum Learning Ltd

  • Bhopal

  • Sales and Skill Trainer

    • Sep 2008 - Oct 2011
    • Bhopal

    Conducted comprehensive training sessions for Airtel - Telemedia and Mobility department, Sales Executives, and Managers in MPCGDesigned and executed behavioral soft skills programs for esteemed institutions including SBI Life Insurance, TATA Capital, Maruti Suzuki Ltd, and Cummins India Ltd.Strategically planned and conceptualized initiatives to drive business growth and profitability, particularly during new product launchesAligned training and development efforts with organizational goals and culture, utilizing contemporary pedagogy, learning tools, and methodologyCollaborated with Zonal Business Manager and Zonal Managers to implement impactful activities at the zonal level, enhancing training outcomes. Implemented need-based process modifications to optimize operational efficiency and resource utilization

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  PT Education and Proton B-School

  • Indore

  • Asst Marketing and Brand Manager

    • Oct 2007 - Jun 2008
    • Indore

    Asst Marketing and Brand Manager • Proficient in developing business for the organization, identify business opportunities & generating business plans to achieve the same & locate clients in targeted segments to secure profitable business.• Planned and conceptualized various strategies to achieve business sales targets aimed towards the growth in business volumes / revenues as well as profitability in order to achieve the set targets. • Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms.• Developed competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions.

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  Naidisha Events and Promotions

  • Indore Area, India

  • Entrepreneur

    • Mar 2006 - Sep 2007
    • Indore Area, India

    NAIDISHA EVENTS AND PROMOTION, INDORE (MP) Mar 2006 – Sep 2007Event Manager• Display proficiency in developing and enhancing business for the clients by setting up business related events, launchings, promotions.• Conceptualized innovative strategies for Brand Awareness and Brand Promotion.• Instrumental in implementing and executing quality events. Handle the entire spectrum of activities across Branding, Selection of event agency at cost effective rates and Negotiating with vendors/suppliers. Liaise with the clients to understand their requirements & for mutual benefits.

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  PT education

  • Indore Area, India

  • Sales Executive

    • Mar 2005 - Feb 2006
    • Indore Area, India

    • Proficient in developing business for the organization, identify business opportunities & generating business plans to achieve the same & locate clients in targeted segments to secure profitable business.• Planned and conceptualized various strategies to achieve business sales targets aimed towards the growth in business volumes / revenues as well as profitability in order to achieve the set targets. • Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms.• Developed competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions.

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  Aptech Computer Education

  • Indore, Bilaspur, Korba, Latur, Nanded, Aurangabad, Parbhani

  • Team Leader and Venue Manager

    • Jul 2002 - Feb 2005
    • Indore, Bilaspur, Korba, Latur, Nanded, Aurangabad, Parbhani

    APTECH COMPUTER EDUCATION July 2002 – Feb 2005 Team Leader and Venue Manager• Managed Team to provide results of set targets within sales team, to support the needs of the business revenues and to meet agreed profitability for the organization and service objectives as an integral part of the management team.• Accountable for making schedules and plans for Sales Achievements through training sessions to the professionals as per their needs & requirements.