Experience

• 

  NORDIC SHIPPING LLC

  • Dubai, United Arab Emirates

  • Logistics Operations Specialist

    • Sep 2018 - Present
    • Dubai, United Arab Emirates

    • Manage daily shipments of customers as per company policies and standards, communicate with customers and manage operations per their requirements of goods and services.• Maintain accurate logistics information and database and co-ordinate with all branches in different offices located in the region. Provide regular updates to clients on their shipment updates from time to time.• Prepare Daily, Weekly and Monthly Consignment Statements and email the same to clients and update them.• Preparing all Export related documentation along with Bill of Lading.• Coordinate with all Import & Export customers, Shipping line & Freight Forwarding Agents for smooth and effective operations.• Coordinate with local transportation department for Import & Export related queries and effective and on-time delivery of goods and services• Sales Activities - Such as calling customers for any logistic inquiries, checking rates with shipping lines, and quoting rate to customer• Prepare Quotations and manage escalations and enquiries and resolve them with utmost customer satisfaction.• Call for follow up – to know the status and for negotiation to convert as booking. • Assist other departments which may require. Manage and update Client Database on real-time basis and maintain client relations for Sales. Make sure in touch with converted and targeted clients (potential) in all time. • Well-versed in administrative support works. Strong ability to multi task under pressure. Excellent communication skills; able to build and maintain positive working relationship. Ability to maintain high level of confidentiality. Sincere commitment to professional excellence

• 

  ICICI Bank Limited, Dubai

  • Dubai, United Arab Emirates

  • NRI Services – Financial Counselor

    • May 2017 - Jul 2018
    • Dubai, United Arab Emirates

    • Build a strong network of HNI (NRI) Clients for Premium Banking Services • Provide Banking Products & Services to clients round the clock and assist them with required banking services per customer specifications and requirements• Source clients &gain Customer Base for expansion of business operations in Dubai (UAE) for Banking Products & Services• Provide Financial advice and Investment assistance and opportunities to customers for their banking needs and process required requests on priority gaining more Business and Clients for the Bank• Provide a range of Financial Services from various NRI Banking(Retail) products offered by the Bank (Insurance, Mutual Funds, DEMAT Services, LAD, Etc.)

• 

  ANZ

  • Australia
  • Banking
  • 700 & Above Employee

  • Senior Pre - Assessment Officer (SME)

    • Sep 2015 - Apr 2017

    • Co-Ordinate with China Hub and manage the Team Work Flow between Bangalore & China. Provide refresher training to Chengdu based officer’s whenever necessary and manage the Team’s Business Quality• Manage priority Escalations. Resolve & Report internal team error's while processing the files & provide feedback• Manage SLA's and publish EOD TAT Reports for Bangalore & Chengdu Hub's comparing efficiency of both the Hubs Manage, Cleanse & Report various Queue's based on different mortgage products offered by the bank• Conduct Quality Inspection Checks on past production and track the same reporting to the Managers upon Quality Stats• Conduct Performance reviews comparison report for Bangalore & Chengdu Hub’s and provide relevant solutions or possible Team Working Strategy to Managers complying on ANZ Policies & Code of Business Procedures

  • Senior Pre - Assessment Officer (SEM)

    • Aug 2015 - Sep 2015

    • Promoted as SME (Subject Matter Expert) to conduct complete training for Officers in Data Entry, Processing and Validation of the Mortgage documentation of the customers• Manage and lead the other SME's for successful knowledge transfer process for supporting Operations of HLA• Reporting and communication of two way decisions between Bangalore and China Hub’s• Support production and manage SLA's for the Hub• Conduct Quality Checks on the Production data and maintain quality as per the said standards of the Bank regulations• Manage the Team for smooth flow of functions between Bangalore & Chengdu Hubs for smooth flow of business

  • Senior Pre-Assesment Officer

    • Jul 2014 - Aug 2015

    • Indexing and Data Entry of the Mortgage Documents of the customers• Follow up via Calls and Emails to the Broker's/Mobile Lenders for further documentation of the customers for Approval of the Mortgage• Conduct Team Huddles for any updates or discussions among the Team & ensure its being followed per instructions• Prepare daily EOD Reports showing Team Productivity, Utilisation and Performance and present it to the Senior Leaders on fortnightly basis• Report Escalations and Error's, resolve and provide relevant feedback to the respective Officer's

• 

  Envoy Mortgage India Pvt Ltd

  • Mangalore Area, India

  • Senior Process Associate

    • May 2011 - Aug 2012
    • Mangalore Area, India

    Analysis and complete assessment of American Mortgages, focusing on Title related documents. My responsibilities include ordering the required title documents with the right vendor and getting them assessed with the required corrections and changes. Once the documents are right, a complete analysis and assessment would be done in the Title perspective and then the loan would be forwarded to the next department on the que. A key role as an associate would be to collaborate hand-in-hand with the Loan Officer & Processor, The Vendor & the Customer and to prioritise responsibilities to provide the maximum Customer service and satisfaction.