Experience

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  First American (India)

  • Hyderabad Area, India

  • Manager - Quality

    • Mar 2015 - Present
    • Hyderabad Area, India

    • Strategic & Tactical Planning Service Operations Management Quality Assurance & Control • Process Design & Management Business Process Improvement Client Relationship  Key Role Summary:• Supports in identification & prioritization of the improvement Projects.• Prepares & Deploy improvement strategy• Design & Deliver Training and workshops• Driving the quality culture and disseminate the Mortgage Knowledge across the organization.• Identify value stream between Software and operations and improve the efficiency gain.

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  Cognizant Technology Solutions

  • Hyderabad and Chennai

  • Team Manager/Senior service Quality Consultant

    • Aug 2011 - Mar 2015
    • Hyderabad and Chennai

    Team Manager – Training, Quality and transition Aug 18th 2011 to March 15th 2015• Assist operations in meeting the required quality SLAs (conduct weekly/bi-weekly process related huddle sessions, lead short/ long term projects related to quality improvements.)• Establish and adhere to an immediate feedback loop to the team members and respective SMEs. Ensure timely verbal feedback is provided to the team members by the Quality Auditors or the SMEs to improve quality• Participate in Root Cause Analysis sessions conducted by the operations Team Leads. Report out the root causes identified by the team leads on a monthly basis to the operations management team with suggestions for countermeasures.• Responsible for reviewing and implementing tailored process at an account/project level. Review and raise process deviations and present it to senior management.• Identify top risky projects and run risk checklist to check the risk levels and suggest required actions to the process/project teams to mitigate the risk on a monthly basis.• Responsible to report the effectiveness of implementation of framework across in projects assigned.• Responsible for conducting process audits, providing facilitations and monitor process compliance at respective project and account level• Check the adequacy of the implementation of information security policy and procedures at an engagement level.• Manage Customer Expectations: Review the feedback obtained by the project/process teams by their customer satisfaction survey and provide ideas to the project and contribute towards improving customer satisfaction levels.• Risk Identification and Reporting: Proactively identify the potential risk with in projects assigned from service delivery and compliance perspective, discuss with the process teams to identify the mitigation action and update/maintain the risk repository.

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  CoreLogic

  • Hyderabad and Bangalore

  • Assistant Manager

    • Mar 2009 - Aug 2011
    • Hyderabad and Bangalore

    Roles and Responsibilities:To Act as primary offshore contract for onshore operations during process transitions. To work with the onshore counterpart to understand the requirements.Coordinate transition activities between onshore and offshore operations.Quality control plans Create project plans; timelines and project checklists.Identify improvement opportunities; workflow automation; re-engineering; and innovation.Identifying process related problems. Provide process expertise for solving problems on the floor.Preparing the documentation and SOP’s

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  First American Equity Loan Services

  • Hyderabad Area, India

  • Business Process Lead

    • Sep 2008 - Mar 2009
    • Hyderabad Area, India

    RK Info-Edge Private Limited provides high quality, time bound, cost effective data processing and Business Process Outsourcing (BPO) services to clients across the globe. Responsibilities:• Maintaining the TAT time • File Uploading and Downloading and segregation and distribution of work.• Upon completion of work cumulating and responsible for sending the work to offshore team.• Query resolution with the client.• Maintaining the Track record of work• Problem Solving.• Feed back to the associates on daily basic• Random check of the work to check and improve the quality.• Upon receiving the Feedback from the offshore team sending the acknowledgement to the particular feedback and update the associates.

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  First Indian Corporation Private Limited - Data Trace

  • Pocess Coordinator

    • May 2004 - Aug 2008

    Process Coordinator / Quality Analyst May 2004 to Aug 31, 2008.Data Trace. A First American Corporation is a leading diversified provider of business information products and services in the US. First American is based in Santa Ana, California, where it has had its roots since 1889. Today the corporation has over $6.72 billion revenue and 31,000 employees in 2000 offices around the globe. It has partnered with First Indian Corporation Private Limited, Hyderabad to carry out the offshore processing of its key information.Responsibilities: Responsible for direct communication with state side team on various process related issues and update the same to the Production floor. Independently carrying out periodic progress reviews with process / operations team on existing process to identify the gaps and development areas to refine the process  Involved in calculating parameters for incentive & growth plans at executive / Process coordinator / Team Lead level. Involved in Implementing the performance improvement plan (PIP) Resource Allocation – Actively involved in resource allocation to new projects based on the requirement Created the web base application name “Driste” a centralized process knowledge dissemination tool.