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Prakash Shunmuga Sundaram profile image

Prakash Shunmuga Sundaram

Director Of Technical Services at Zoho Canada
Intro Book
Seasoned technology professional with expertise in cloud computing, CRM, and product management.
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Location
Toronto, Ontario, Canada, CA
Skills
  • Cloud Computing
  • Crm
  • Saas
  • Pre Sales
  • Team Management
  • Show all
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Bio

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Prakash Shunmuga Sundaram is a seasoned technology professional with 11+ years of experience in cloud computing, CRM, SaaS, and product management. He has held various roles, including Technical Support Engineer, Team Leader, and Manager at Zoho Corporation and Zoho Canada, where he has developed expertise in pre-sales, team management, business analysis, and business development. He holds a Bachelor of Engineering degree in Computer Science from CSI Institute of Technology.

Experience

  • Zoho Canada
    • Ontario, Canada
    • Director Of Technical Services
      • Nov 2019 - Present
      • Ontario, Canada

  • Zoho Corporation
    • India
    • Software Development
    • 700 & Above Employee
    • Technical and Customer Support Manager
      • Apr 2013 - Oct 2019

      I joined Zoho as a technical support engineer handling the technical support for Zoho CRM. I had to handle calls and emails. Then I started providing online demo to the customers and started doing the data migration for the customers. Later, I was promoted as a team leader with a team of 10 members. I started doing pre-sales activities for Zoho CRM by acting as a technical consultant for the customers evaluating Zoho CRM.I was then promoted as a Manager for Zoho CRM Customer Support. This includes, post sales support, data migration, customer retention. Now, apart from Zoho CRM, I am also taking care of Zoho Contact Manager, Zoho Social, Zoho Motivator, Zoho CRM Plus and Zoho One. Zoho One is a complete business suite needed for your business.I am now handling nearly 5 different teams.

    • Technical Support Engineer
      • Mar 2008 - Apr 2013

Education

  • 2000 - 2004
    CSI Institute of Technology
    Bachelor of Engineering - BE, Computer Science
  • Schaffter Higher Secondary School

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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