Experience

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  Bahwan CyberTek

  • Natick, Massachusetts, United States

  • Business Solution Consultant

    • Dec 2017 - Present
    • Natick, Massachusetts, United States

• 

  Rage Communications

  • Assistant Manager Client Services

    • Dec 2016 - Aug 2017

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  Xerago

  • Chennai Area, India

  • Business Analyst

    • Oct 2014 - Nov 2016
    • Chennai Area, India

    Working as a Business Analyst (PM) for all the projects with a long list of clientele.Extensive experience in Banking Domain, Cards and Marketing sites.Acting as an Account Manager, maintaining core relationship with all vital Stakeholders within the environment.Engaging with the business sponsors all around the world determining their need, interest and required solution within the proper channels of communication and documentation.Working with SEO analyst (vendors/in-house) to improve and optimize campaigns.Working along with the project management, in developing the project charter along with the needs of the sponsor.Acted as an effective Scrum Master making sure the resources are communicating well without distractions.Preparing BRD, FRD, RTM along with the team to understand the requirement / need with proper documentation for the developers.GAP analysis, change management recommendation to resolve complex business issues.Extensive user documentation and test document changes.Acting as a liason between the stakeholder, business sponsor, technical team, developers and the top management.Setting up meetings (Different Time Zones) all around the world for different projects, to brief, analyze, document and respond to queries.• Working with the technical team (developers) and giving them proper documentation to understand the requirement expected from the business.Documenting Change Management (CM) if the business feels that certain changes need to be made in FRD that was not part of the earlier solution.Setup calls with the QA team, Business and Developers, to tackle any defects that may arise during the testing period (DIT, SIT, UAT)Project Go Live support for expected amount of period from the business, if there is any issues after the project went into production.Always in touch with the top management for regular update and documentation of all work efforts within the team.

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  Chartwells Higher Education Dining Services

  • Springfield, Missouri Area

  • Student Supervisor

    • Dec 2010 - Dec 2011
    • Springfield, Missouri Area

    Organised teams and assisted the supervisors while working as a Student Manager.Managed a team of around 30 to 40 international students every day.Involved in creating pamphlets, Shop Expo’s to promote the brand within the campusManaged cash and card transaction as a Cashier.Recorded weekly inventory in the restaurant using a built in inventory list in a website called I-Trade.Designed marketing plan for upcoming brand new POD dining, a digital dining.Analysed cost of each metal and created measures to control cost in the dining centre.Made Invoices payment, and entered payroll using Restaurant Management System (RMS) software.