Experience

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  Netcracker Technology

  • Dubai, United Arab Emirates

  • Business Analyst

    • Jan 2022 - Present
    • Dubai, United Arab Emirates

    Work closely with businesses stakeholders and subject matter experts in order to capture business requirements.Develop and manage functional requirements, use cases and detailed design specifications.Assist development and Quality Assurance teams and clarify requirements on day to day basis.Parti...

• 

  Infosys

  • Consultant

    • Jun 2019 - Nov 2021

    • Being involved in focus, playback sessions with Netcracker and stakeholders of different streams.• Interact with business stakeholders to gather, analyze, assess, elaborate business requirements.• Understand end-to-end telecom processes around e-Sales, Care Portal and IVR.• Provide high level estimations for the use cases to the client.• Understand product offering catalog configuration and integration processes involved around Customer Data, Order Entry/Management, Resource Inventory and provisioning systems.• Discuss and understand the integration specifics of Netcracker BSS systems.• Prepare integration documentation after analysis and present solution options to large audiencewhich involves business stakeholders, technical architects, business analysts, Netcracker team.• Interact with cross functional teams (internal and external) to develop and align end2endsolution design.• Managing written and verbal communication with client in all stages.• Being involved in technical discussions of production issues.• Provide support to technical analysts & development team in solutioning, testing phase.

  • Technology Analyst

    • Jul 2015 - Jun 2019

    British Telecom:Worked for British Telecom Openreach projects. I was responsible for requirement gathering, impact analysis on system, provide estimations for changes required at component level changes.Functional scope includes: Migration of lines from one to another stack, fault management.Worked for Upgrade of ORTCP application from dot net framework 1.1 to 4.5 and SQL databasemigration to Oracle 11g.Telenet (Belgium):Participate in project kick-off meeting to understand business requirement and identify impacted systems.Propose high level solution and highlight changes required in system and process.Prepare solution story for each impacted system based on business requirement.Handing over detailed solution to development team and testing team.Provide constant support to the team to have smooth delivery.Functional scope includes: Customer management, Address management, Communications, Workforce management, Trouble ticketing, Resource inventory management, Easy switch.Telenet (India) - [Digital Transformation]:Understand requirements with the help of user stories, discuss with business analysts to get clear view on requirements. Engage with third party stakeholders for integration discussions.Responsible for detailed technical analysis to provide solution options that deliver value to theclient. Presenting finalized solution to the scrum team for estimation.Provide handover to the development team when the user stories are planned for a sprint.Provide support to the development team to unblock the closure.Understand end to end telecom processes around e-Sales, Care Portal and IVR.Understand catalog configuration and Integration processes involved in telecom aroundCustomer Data, Billing and Payments Data, Resource Inventory and provisioning systems.

  • Senior Systems Engineer

    • Jun 2011 - Jun 2015

    Developing enhancements communicated by technical analysts.Provided support for test environment defects and sometimes involved in production support.Functional scope includes: Service assurance and network fault management.