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Poonam P profile image

Poonam P

General Manager customer experience at Mercedes-Benz Silver Star Hyderabad
Intro Book
Poonam P is a seasoned professional with 6 years 11 months of experience in customer experience and relations, holding leadership positions at top automotive companies, with a strong educational background in Business/Commerce.
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Location
Krishna, Andhra Pradesh, India, IN
Languages
  • Hindi Native or bilingual proficiency
  • Telugu Native or bilingual proficiency
  • English Professional working proficiency
  • Bengali Elementary proficiency
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Bio

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Poonam P is a seasoned customer experience professional with a proven track record of driving business growth through exceptional relations management. Holding a Bachelor's degree in Business/Commerce from Lumding College (2002-2007), she has successfully navigated various roles, including General Manager at Mercedes-Benz Silver Star Hyderabad, where she has been instrumental in enhancing customer satisfaction. With over 6 years of experience in managing customer relations, Poonam has demonstrated her expertise in handling customer queries, concerns, and feedback analysis. Her proficiency in multiple languages, including Hindi, Telugu, English, and Bengali, has enabled her to effectively communicate with diverse stakeholders. She has also obtained an EF SET English Certificate (C2 Proficient), showcasing her exceptional language skills. Poonam's most recent stint as General Manager at Mercedes-Benz Silver Star Hyderabad has been marked by impressive results, with a strong focus on customer experience and satisfaction. Her ability to analyze data, identify trends, and implement effective solutions has earned her a reputation as a results-driven professional.

Credentials

  • EF SET English Certificate 73/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Jan, 2023
    - Apr, 2026

Experience

  • Mercedes-Benz Silver Star Hyderabad
    • Hyderabad, Telangana, India
    • General Manager customer experience
      • Feb 2024 - Present
      • Hyderabad, Telangana, India

  • Jaguar Land Rover
    • Vijayawada Area, India
    • Customer Relations Manager
      • Mar 2017 - Jan 2024
      • Vijayawada Area, India

  • NEXA - Maruti Suzuki India Ltd
    • Vijayawada
    • Relationship Manager
      • Dec 2015 - Jan 2017
      • Vijayawada

  • Ford
    • Vijayawada
    • DCRC Manager
      • Apr 2015 - Jan 2016
      • Vijayawada

  • Lucky Automotives pvt ltd
    • Vijayawada Area, India
    • Customer Relation Manager
      • Aug 2010 - Oct 2013
      • Vijayawada Area, India

      Handle customer queries, customer concerns, Data management/MIS, Feedback analysis, Reports to NSC

  • Mahavir Auto Diagnostics Pvt. Ltd.
    • Customer Relation Officer
      • Jan 2008 - Feb 2010

      Role:Concern HandlingConcern AnalysisTest Drive MaintenanceData MaintenanceSales and Service Retention

  • Radha Madhav Toyota
    • Frontline Incharge
      • Mar 2007 - Dec 2007

      Counseling Conversion of Walk-ins into ProspectsTest Drive MonitoringCustomer SatisfactionDealership Ambience Coordinating with NSC (National Sales Company).

Education

  • 2002 - 2007
    Lumding College
    Bachelor's degree, Business/Commerce, General
  • 1991 - 2000
    Kendriya Vidyalay Lumding
    HSLC, Matriculation

Suggested Services

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Industry Focus. “Motor Vehicle Manufacturing”

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